Infinx · 1 month ago
Level 2 IT Support Technician
United States
Full-time
Remote
Mid Level
4+ years expInfinx is a fast-growing company focused on delivering innovative technology solutions to healthcare providers. They are seeking an experienced Level 2 IT Support Technician to provide advanced technical assistance to end users, manage escalated support requests, and maintain system stability across key healthcare and business applications.
HealthcareInformation TechnologyHealth CareInformation Services
Responsibilities
Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
Perform system patching, updates, and endpoint maintenance across devices
Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
Document all incidents, resolutions, and procedures in the IT ticketing system and knowledge base
Collaborate with other IT staff to identify recurring technical problems and implement process improvements
Provide remote user support and coordinate resolutions for other office locations as required
Qualification
Required
Bachelor's degree in Information Technology or related discipline or 3+ years of experience in technical field
4-6 years of hands-on experience in desktop/user support within a corporate environment
Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
Strong analytical, documentation, and problem-solving skills
Ability to work independently while managing multiple concurrent support requests
Excellent communication skills and customer-service abilities with a professional and patient demeanor
Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday)
Preferred
Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator
Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.)
Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.)
Benefits
Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
Flexible work hours when possible
Company
Infinx
Infinx provides business processing outsourcing services for the healthcare industry.
5001-10000 employees
H1B Sponsorship
Infinx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Product Management
Trends of Total Sponsorships
*2026 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts & Co.
2024-05-21Private Equity
Leadership Team
Chuck Rackley
Chief Strategy Officer (CSO)
Radhika Tandon
CMO
Recent News
Company data provided by crunchbase