Ramp · 5 days ago
Risk Operations Specialist, Payments
United States
Full-time
Remote
Mid Level
$115K/yr - $184K/yr
2+ years expRamp is building smart infrastructure for finance teams, and they are seeking a Risk Operations Specialist to support their payment operations. This role involves managing payment workflows, resolving transaction issues, and collaborating with cross-functional teams to enhance payment systems and risk management processes.
Enterprise SoftwareTravelPaymentsFinanceFinTechBusiness Process Automation (BPA)Business TravelCredit CardsFinancial Services
Responsibilities
Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions
Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues
Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status
Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner
Help prepare data and documentation for audits and regulatory reporting
Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes
Identify and document operational inefficiencies or gaps and propose potential improvements
Maintain accurate process documentation and support knowledge management for the Payments Ops function
Provide high-quality internal and external customer support through email and other communication channels
Qualification
Required
2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function
Working knowledge of ACH, wire transfers, and card payment systems; familiarity with NACHA and SWIFT standards a plus
Experience using and building with AI tools to enhance productivity, streamline workflows, or support operational decision-making
Strong attention to detail and comfort handling complex reconciliations or operational workflows
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills; able to coordinate across teams and document processes clearly
Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement
BA/BS degree or equivalent experience
Preferred
Experience working in fintech, payments, or high-growth startup environments
Familiarity with SQL or basic data analysis tools for investigating issues or building reports
Exposure to risk or compliance operations
Experience with customer support systems (e.g., Zendesk, Salesforce)
Benefits
Offers Equity
Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Company
Ramp
Ramp is a financial technology company that develops software for corporate spend management, finance operations, and business payments.
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
18%
Represents job field similar to this job
Accounting and Finance
Engineering and Development
Marketing
Management and Executive
Product Management
Sales
Creatives and Design
Legal and Compliance
Trends of Total Sponsorships
*2026 (10)
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3.72BKey Investors
GIC,ICONIQ Capital,Ontario Teachers' Pension PlanLightspeed Venture PartnersICONIQ Capital
2026-06-04Series F· $750M
2025-11-17Series Unknown· $300M
2025-07-30Series E· $500M
Leadership Team
Eric Glyman
Co-Founder, Co-CEO
Karim Atiyeh
Co-Founder, Co-CEO Ramp
Recent News
2026-07-07
Payments Dive
2026-07-03
Morning Brew
2026-07-02
Company data provided by crunchbase