Alarm.com · 1 month ago
Data Center Technician
United States
Full-time
Remote
Senior Level
5+ years expAlarm.com is the leading platform for intelligently connected properties, providing technology for security and management of environments. They are seeking a detail-oriented Data Center Technician to manage daily operations, including hardware setup, maintenance, and troubleshooting to ensure optimal data center performance.
Telecom & CommunicationsInternet of ThingsInternetSecurityWireless
No H1B
Responsibilities
Ensure data center organization, security, and compliance with industry best practices
Rack, install, maintain, and decommission servers, networking gear, and power systems (lifting up to 70 lbs regularly)
Conduct hardware inspections, firmware updates, preventive maintenance, and repairs
Monitor data center capacity, power usage, and cooling efficiency to optimize operations
Track and maintain server fleet health to ensure continuous uptime and performance
Collaborate with network, storage, and systems teams to deploy and support hardware solutions
Maintain accurate inventory and asset tracking records for all physical equipment, consumables, and spare parts
Install, terminate, and test fiber optic (single-mode/multi-mode) and Cat6/Cat6a network cables
Perform structured cabling, patch panel installations, labeling, and documentation
Diagnose and troubleshoot network connectivity issues using tools such as cable testers, power meters, and fault locators
Ensure proper network link connections for new hardware deployments and upgrades
Perform power cable routing and distribution within racks, ensuring proper load balancing
Respond to service tickets related to hardware failures, network issues, and environmental conditions
Diagnose server and infrastructure issues and determine the best course of action (repair vs. replacement)
Apply BIOS, firmware, and driver updates using approved tools
Work closely with vendors and hardware suppliers to coordinate warranty replacements and repairs
Document troubleshooting steps, issue resolutions, and system changes for future reference
Ability to lift and move up to 70 lbs regularly
Work in confined spaces, elevated locations, and noisy environments as needed
Stand, walk, bend, and stretch for extended periods (8+ hours per shift)
Climb ladders and stairs while carrying equipment
Work in a climate-controlled yet variable-temperature environment
Support on-call, after-hours, weekend, and holiday shifts as required
Qualification
Required
5-10 years of hands-on experience in a data center environment
Strong understanding of server hardware, networking equipment, and IT infrastructure
Experience with Linux CLI and Windows CMD for basic troubleshooting
Knowledge of firmware updates, BIOS configurations, RAID setups, and virtualization technologies (VMware preferred)
Ability to diagnose and repair hardware failures within defined service processes
Strong knowledge of fiber optic and copper cabling standards, installation, and troubleshooting
Experience with network tools and diagnostic equipment (Fluke testers, OTDRs, power meters)
Benefits
Medical plans with company subsidies
A Health Savings Account (HSA) with a company contribution
A 401(k) with an employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability and life insurance
Company
Alarm.com
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$588MKey Investors
TCVABS Capital Partners
2024-05-29Post Ipo Debt· $425M
2015-06-26IPO
2012-07-24Series B· $136M
Leadership Team
Stephen Trundle
President & CEO
Jean-Paul Martin
CTO (co-founder)
Recent News
2026-06-22
2026-06-03
Company data provided by crunchbase