SmartRent · 1 month ago
Director, Site Reliability Engineering
United States
Full-time
Remote
Director/Executive
3+ years expSmartRent is revolutionizing how people live and work with its end-to-end platform designed for the rental housing industry. The Director, Site Reliability Engineering is responsible for ensuring the continuous and reliable operation of SmartRent services, driving system reliability, and developing scalable processes and observability tools to sustain operational performance.
Information TechnologyReal EstateSaaSInternet of ThingsSoftwareProperty ManagementRental PropertySmart Home
Responsibilities
Own property-level system reliability outcomes, including oversight of device-only networks and overall property health performance
Drive adoption and effective utilization of SmartRent tools and services across properties through monitoring, insights, and continuous improvement efforts
Establish proactive detection and response frameworks to identify localized system issues and lead coordinated cross-functional resolution efforts
Provide leadership oversight of property transfers and escalated issues, ensuring consistent resolution standards and service continuity
Partner with Engineering leadership to design and implement observability tools and processes that enable scalable monitoring of system health and events
Define, document, and enforce standardized operational processes to ensure consistency, accountability, and cross-functional alignment
Collaborate with Support leadership to develop dashboards and reporting capabilities that deliver actionable insights into property engagement, activity, and performance trends
Lead the strategic oversight of IoT support operations, including installation support workflows and escalation management frameworks
Oversee validation and controlled deployment of IoT firmware updates across hubs and connected devices to ensure reliability and minimize operational risk
Establish and maintain data integrity standards at the property level while contributing domain expertise to enterprise knowledge resources and training materials
Qualification
Required
3+ years of people management experience
Demonstrated experience in network operations, including both wired and wireless environments
Experience utilizing observability and monitoring tools (e.g., Datadog, Observe, or similar platforms)
Strong troubleshooting expertise, including developing and maintaining runbooks and technical documentation
Foundational programming, scripting, and automation skills; ability to leverage automation to improve operational efficiency is required
Working knowledge of cloud-based infrastructure, such as AWS or comparable platforms
Significant operational experience with a proven ability to design, implement, and sustain clear, scalable processes that teams consistently follow
Strong cross-functional collaboration skills, with experience working across internal teams to resolve complex operational issues and achieve shared goals
Preferred
Demonstrated business acumen, including the ability to connect reliability and operational efforts to measurable business and customer value
Experience translating technical reliability outcomes into clear customer-facing or executive-level value narratives
Benefits
Medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions
Flexible and generous PTO (because we know how important work-life balance is)
A competitive 401(k) with employer contributions
Paid parental leave
Discounted insurance plans for pets and legal services
An employee stock purchase plan to help you invest in your future
Company
SmartRent
SmartRent is an enterprise home automation and internet of things platform for the multifamily industry.
201-500 employees
H1B Sponsorship
SmartRent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$256.5MKey Investors
Spark CapitalBain Capital VenturesRET Ventures
2021-08-25IPO
2021-08-23Post Ipo Equity· $155M
2020-05-27Series C· $60M
Leadership Team
Frank Martell
President and Chief Executive Officer
Daryl Stemm
Chief Financial Officer
Recent News
Morningstar.com
2026-07-07
Company data provided by crunchbase