Gainwell Technologies · 1 month ago
Product Experience Owner - Verint Operations Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$81K/yr - $115K/yrGainwell Technologies is a company that values contributions and promotes career growth. They are seeking a Product Experience Owner for the Verint Operations Manager platform, who will manage the operational roadmap and serve as a liaison between technology and business stakeholders to ensure effective execution of operational needs.
HealthcareInformation TechnologyHealth Care
No H1B
Responsibilities
Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
Define enterprise standards for task design, workflow structure, prioritization, and execution governance
Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
Ensure operational workflows align with performance, compliance, and service-level expectations
Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making
Operate effectively in an agile, matrix based environment
Qualification
Required
Bachelor's degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
Extensive experience in back-office operational execution environments
Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
Strong experience working at the intersection of operations and technology across complex, multi-account environments
Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
Proven ability to standardize, optimize and scale operational execution models across multiple lines of business
Benefits
All salaried, full-time candidates are eligible for our generous, flexible vacation policy
A 401(k) employer match
Comprehensive health benefits
Educational assistance
A variety of leadership and technical development academies to help build your skills and capabilities
Fully remote position
Opportunity to travel through your work up to 10% of the time
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
Founded in 2009
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
Chief Executive Officer and President
Gary Call
Chief Medical Officer
Recent News
2026-04-30
2026-03-31
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