Wrench Group · 1 week ago
HVAC Service Technician
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expWrench Group is seeking residential HVAC Service Technicians to join their team at Donovan Air, Electric, and Plumbing. The role involves diagnosing HVAC systems, providing service and repairs, and delivering exceptional customer service while adhering to quality and safety standards.
ElectronicsHardwareReal Estate"Heating Ventilation and Air Conditioning (HVAC)"
No H1B
Responsibilities
Successfully perform routine maintenance on residential heating and air conditioning systems
Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, and compressors
Build client relationships by providing outstanding service through strong communication and customer service skills
Identify opportunities for clients to improve their home comfort systems through product overview
Complete all tasks in accordance with quality and safety standards
Increase customer loyalty by maintaining a clean working area
Educate your clients on maintenance requirements and offer appropriate upgrades that you can complete immediately or at scheduled time
Engage in conversation with the homeowner to uncover any concern or interests regarding their AC, plumbing or electrical systems
Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments
Accurately estimate and invoice repairs and projects
Document work completed with before and after photos
Effectively communicate with all internal and external customers
Maintain good working order of company vehicle
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer
Demonstrate safe working practices and methods
Participate in company-provided training opportunities on customer service and the latest industry technologies
Work with apprentices and entry-level installers to coach and mentor
Qualification
Required
Minimum 5+ years of experience in residential HVAC service conducting maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues
Mechanical aptitude
Working knowledge of city codes
Integrity and the ability to promote a positive company image
Ability to perform physically demanding tasks on a daily basis
Results driven in a high-energy environment
Detail oriented with good time management skills
Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device
Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights
Maintain well-groomed appearance and keep a clean uniform and work shoes
Ability to work independently in a timely manner, making sure job is done correctly the first time
Ability to crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs
Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations
Benefits
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Company
Wrench Group
Wrench Group offers home repair, replacement and maintenance services specializing in heating and ventilation.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.3BKey Investors
Blue Owl,Oak Hill AdvisorsOak Hill Capital Partners,TSG Consumer Partners
2025-09-12Debt Financing· $1.3B
2022-11-09Private Equity
2019-04-08Acquired
Leadership Team
Jackie Capozzi
National Strategic Partnership Manager
Ken Veneziano
Chief Legal Officer
Recent News
2026-03-04
2025-11-04
2025-08-22
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