ServiceNow · 1 month ago
Sr. Delivery Acceleration AI Specialist
United States
Full-time
Remote
Senior LevelServiceNow is a global market leader in Information Technology and Services, focused on transforming how organizations work through innovative AI-enhanced technology. The Sr. Delivery Acceleration AI Specialist will design and govern prompt workflows that streamline customer implementations, ensuring high-quality AI-generated outputs that enhance delivery speed and customer experience.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingLegalCyber SecuritySaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementComplianceRobotic Process Automation (RPA)
Responsibilities
Design multi-step prompt chains within our AI delivery platform that autonomously generate ServiceNow implementation scope, estimates, customer-facing presentation decks, demo companions, and other artifacts that speed delivery
Author, refine, and version-control prompt templates; manage the extract → refine → archive → promote workflow for the 125+ template library
Encode best practices and ServiceNow scoping standards into reusable prompt patterns across product areas (ITSM, CSM, HRSD, SPM, FSO, and others)
Partner with AI Architects on agent direction and with the platform administrator on library structure — Architects own platform and agent architecture; the Specialist owns prompts, content patterns, and quality
Review and quality-check all AI-generated content before it reaches the Expert Services community; develop guardrails that ensure completeness, traceability, formatting consistency, and accuracy against source inputs
Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs
Iterate on prompts based on user feedback, audit signals, and output analysis — treat prompts as production assets with version control and quality gates
Support office hours across AMS, EMEA, and APAC+J, plus delivery-lead validation cycles
Understand the full professional services lifecycle and partner with delivery consultants, Solution Consultants (SCs), and Account Executives (AEs) to validate that AI-generated outputs are usable in real customer contexts — feeding signals back into the improvement loop
Collaborate with the Sales Acceleration team to ensure AI-powered delivery capabilities are accurately represented in pre-sales motions and customer-facing demonstrations — supporting accurate estimation that reflects realistic Professional Services delivery economics
Partner with the Now Engage platform team to embed AI capabilities into the customer and partner delivery experience
Contribute to packaging AI-accelerated delivery into repeatable service offerings that services and license sales teams can position and sell
Establish quality metrics for prompt outputs (accuracy, rework rates, consultant acceptance, time savings, consistency) and analyze performance signals to surface failure patterns and expansion opportunities
Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace manual processes
Document prompt patterns, content production best practices, and lessons learned to build organizational knowledge
Qualification
Required
Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; treating AI-generated content as a first draft requiring quality assurance before use — not a finished product
Pre-sales or delivery consulting experience with direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts
Advanced written communication and presentation skills. A portfolio of customer-facing or executive-facing work is required — candidates without a portfolio will not advance
Detail-oriented quality assurance mindset with experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material
Strong understanding of professional services delivery operations — how engagements are scoped, sold, estimated, staffed, and delivered
Self-directed working style across AI tools, Excel, presentation software, and SharePoint; comfortable serving as a second pair of eyes on prompts before promotion to shared spaces
Experience working in agile, sprint-based environments with measurable delivery outcomes
Preferred
ServiceNow domain knowledge, ideally across multiple product areas, and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs
ServiceNow platform certifications (CSA, CIS-ITSM, CIS-CSM, or similar)
Experience supporting scoping and discovery calls with SCs and AEs
Business Analyst or Project Manager background
Comfort running office-hours-style enablement sessions across time zones
Enablement content creation experience: recorded demos, training assets, or similar
Background in management consulting or professional services delivery operations
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
71%
Represents job field similar to this job
Engineering and Development
Product Management
Customer Service and Support
Management and Executive
Accounting and Finance
Creatives and Design
Marketing
Sales
Human Resources
Legal and Compliance
Arts and Entertainment
Trends of Total Sponsorships
*2026 (308)
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
Sequoia CapitalJMI Equity
2026-04-17Post Ipo Debt· $4B
2022-12-09Post Ipo Equity
2012-07-29IPO
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-07-18
Company data provided by crunchbase