CyberMaxx · 1 month ago
Manager, Customer Service Front Line- Philippines
United States
Full-time
Remote
Senior Level
5+ years expCyberMaxx is dedicated to defending against cyberattacks that disrupt society. The Manager, Customer Service Front Line is responsible for overseeing the operations of the Security Operations Center team, focusing on team leadership, service delivery, and client satisfaction.
Cyber SecurityFinanceHealthcareInformation TechnologyFinancial ServicesHealth CareSecurity
No H1B
Responsibilities
Manage and develop a team of SOC analysts and leads. Provide coaching, performance feedback, and development opportunities to grow talent and maintain strong team morale
Drive daily execution of SOC services, ensuring all detection, response, and escalation activities align with SLAs and client expectations
Monitor KPIs and service metrics to assess effectiveness, identify areas for improvement, and support data-driven decisions
Contribute to staffing strategies, platform enhancements, and process optimization to support scalability and innovation
Act as an escalation point and trusted advisor for client inquiries and incidents. Participate in onboarding and ongoing service reviews
Partner with Engineering and Sales teams to define service enhancements and support pre-sales engagements
Lead the development and enforcement of SOC standards, playbooks, and documentation to ensure consistent, high-quality service delivery
Assist in forecasting and managing operating budgets, staffing needs, and capital expenditures related to SOC operations
Participate in business continuity, disaster recovery, and incident response planning activities
Qualification
Required
5+ years of experience leading a security operations or managed services team, preferably in the cybersecurity or professional services industry
Proven experience managing teams in a fast-paced, high-stakes environment
Bachelor's degree in business, information security, or a related field
Strong knowledge of security operations, detection and response technologies, and service delivery models
Excellent leadership, communication, and interpersonal skills
Ability to interpret and present technical information to both technical and non-technical audiences
Demonstrated success in managing metrics, KPIs, and continuous service improvement initiatives
Preferred
Experience supporting MSSP or MDR services
Familiarity with cybersecurity compliance frameworks (e.g., NIST, ISO 27001)
Hands-on knowledge of SIEM, EDR, SOAR platforms, and threat intelligence tools
Company
CyberMaxx
CyberMaxx provides MDR solutions to the healthcare, financial services, and retail industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2025-03-20Debt Financing
Leadership Team
Brian Ahern
Chief Executive Officer
Greg DeMars
Chief Financial Officer
Recent News
2026-07-01
Company data provided by crunchbase