MVB Bank · 4 days ago
Senior Director, Due Diligence and Onboarding
United States
Full-time
Remote
Director/Executive
10+ years expMVB Bank is an innovative financial holding company providing services to individuals and corporate clients across the United States. The Senior Director, Due Diligence and Onboarding is responsible for overseeing the operational execution and continuous improvement of the bank's customer and partner onboarding, KYC, and Due Diligence functions, ensuring compliance and operational efficiency.
BankingLendingHuman ResourcesFinanceFinTechCommercial LendingEmployee BenefitsFinancial ServicesWealth Management
No H1B
Responsibilities
Own and drive the day-to-day operations of the Onboarding & Due Diligence function, ensuring efficient, compliant, and scalable execution across KYC, DD, and CIP workflows
Lead and develop a high-performing team of due diligence analysts, reviewers, and managers; establish clear performance expectations, coaching frameworks, and career development pathways
Define and enforce staffing models, workload distribution, and capacity planning to ensure the team can meet volume, quality, and timeliness targets across all program types
Establish, monitor, and continuously improve service level agreements (SLAs), quality metrics, and operational KPIs for the onboarding and due diligence lifecycle
Partner with the Quality Control function to design and maintain robust QC sampling methodologies, quality scoring frameworks, and feedback loops that drive analyst performance and consistency
Drive a culture of operational excellence — identifying and remediating workflow bottlenecks, eliminating rework, and leveraging automation and digital worker capabilities to improve throughput without degrading control quality
Receive and execute compliance frameworks designed by Enterprise Compliance Advisory including customer risk rating methodology, Due Diligence criteria, partnership assessment frameworks, and ongoing monitoring requirements
Coordinate daily with Advisory (BSA/AML Advisory, Consumer Compliance Advisory, Fraud Advisory) on complex customer cases, partnership assessments, and framework clarification questions
Provide operational feedback to Advisory on framework effectiveness, practical implementation challenges, and continuous improvement opportunities through Enterprise Compliance Committee
Participate in Enterprise Compliance Committee representing Operations perspective, validating operational feasibility of proposed Advisory frameworks before implementation, and voicing resource constraints when frameworks exceed operational capacity
Implement framework updates designed by Advisory including risk rating methodology changes, DD criteria revisions, or partnership monitoring requirement updates
Serve as the operational execution leader for MVB's KYC, Onboarding, and DD programs, implementing compliance frameworks and risk criteria designed by Enterprise Compliance Advisory and ensuring all operational procedures, job aids, and execution standards reflect current regulatory requirements and Advisory-established risk parameters
Execute risk-based due diligence frameworks designed by Advisory for all customer and partner relationship types, ensuring operational consistency, quality, and compliance with Advisory-established standards including customer risk rating application, DD investigation scope, and partnership assessment requirements
Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types, including standard CDD, EDD for high-risk customers, and specialized EDD for restricted customer categories (e.g., cannabis-related businesses, NBFIs, PEPs, tribal entities)
Ensure Due Diligence procedures are consistently and correctly applied for all high-risk and elevated-risk relationships, with documented rationale, appropriate escalation pathways, and timely completion
Manage the ongoing periodic review program for fintech partners — establishing review cadences, coordinating review execution, and ensuring findings are documented and tracked to resolution
Oversee beneficial ownership identification and verification processes in compliance with FinCEN's Beneficial Ownership Rule (31 C.F.R. § 1010.230) and Customer Due Diligence requirements
Lead the development and maintenance of DD checklists, job aids, and narrative quality standards that enable consistent, exam-ready documentation across all analyst levels
Lead the operational execution of MVB's fintech partner onboarding due diligence program using partnership assessment frameworks designed by Enterprise Compliance Advisory, ensuring all new fintech partners complete comprehensive operational due diligence including KYB verification, beneficial ownership identification, financial condition review, operational capability assessment, and compliance program evaluation
Coordinate with Advisory on fintech partnership onboarding: Operations executes partnership KYB and operational TPRM due diligence while Advisory coordinates integrated strategic compliance assessment (AML + Consumer Compliance + Fraud); Operations provides due diligence findings to Advisory for strategic risk evaluation and partnership approval decision
Execute partnership periodic review program conducting annual operational TPRM reviews of existing fintech partners per Advisory-established review framework, assessing partner financial condition, operational performance, compliance program effectiveness, and risk rating changes
Escalate partnership risk concerns identified during operational monitoring or annual reviews to Advisory for strategic assessment and potential partnership risk rating changes or exit recommendations
Oversee the execution of fintech partner risk assessments, including business model analysis, compliance program review, fund flow documentation, and control effectiveness evaluation
Collaborate with Enterprise Compliance Advisory Team to ensure fintech partnership relationships are documented with appropriate controls, including restrictions, program-specific DD requirements, and ongoing monitoring protocols
Support the change request process for existing fintech partners, ensuring the risk of material program changes are assessed, documented, and approved prior to implementation
Oversee MVB's Customer Identification Program in accordance with the USA PATRIOT Act, FinCEN CDD Rule, and FFIEC examination guidance, ensuring all identity verification requirements are met at onboarding and on an ongoing basis
Ensure identity verification solutions, documentary and non-documentary verification methods, and recordkeeping requirements are properly implemented and consistently applied across all customer and partner onboarding channels
Ensure compliance with CIP procedures and associated job aids, and coordinate with technology and vendor management teams to ensure identity verification tools (including third-party solutions) perform as intended
Oversee CIP escalations team handling complex customer identification and verification cases escalated from routine onboarding teams including challenging identity verification, unclear beneficial ownership structures, complex OFAC screening hits, and ambiguous risk profiles
Manage escalation triage process determining which complex cases require Due Diligence investigation versus resolution at escalations team level
Champion the adoption of technology and automation solutions within the Onboarding & Due Diligence function, including digital worker deployments, workflow automation tools, and AI-assisted review capabilities
Oversee the integration of onboarding and due diligence workflows with core banking platforms, risk management systems, and screening and monitoring tools
Ensure that technology implementations within the function are governed in accordance with MVB's AI Use Governance Framework and Model Risk Management standards
Represent the Onboarding & Due Diligence function as the primary point of contact during regulatory examinations, internal audits, and external reviews — coordinating information requests, presenting program documentation, and managing feedback and findings to closure
Ensure the Onboarding & Due Diligence program is examination-ready at all times, with current procedures, complete and well-documented case files, defensible risk ratings, and evidence of consistent application of the risk-based approach
Lead remediation of audit and examination findings attributable to the Onboarding & Due Diligence function, including root cause analysis, corrective action design, and evidence package development
Qualification
Required
10-12+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution
Minimum of 7 years of direct management experience leading compliance operations teams, with demonstrated accountability for team performance, quality output, and regulatory outcomes
Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered
Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual
Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners
Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R. § 1010.230), OFAC requirements, and FinCEN beneficial ownership guidance
Experience leading or substantially contributing to regulatory examinations, internal audits, and BSA/AML program assessments, including preparation of examination materials and management of findings
Proven ability to design and improve compliance operations — including workflow design, SLA development, quality control frameworks, and process automation — at an operational level
Experience with identity verification technologies, adverse media screening, sanctions screening tools, and risk management platforms (e.g., LogicGate, RiskCanvas, or equivalents)
Familiarity with AI and automation applications in compliance workflows, including digital worker deployments and model governance considerations
Exceptional written and verbal communication skills with the ability to present complex compliance topics clearly to regulators, senior leadership, and operational teams
Preferred
CAMS (Certified Anti-Money Laundering Specialist) or equivalent professional certification strongly preferred. CGSS, CFCS, or CKYCA designations are also valued
Benefits
Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program
Nationwide Pet Insurance Coverage
Company
MVB Bank
MVB Bank provides saving accounts, wealth management, and digital banking services.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$114.8M2020-12-11Post Ipo Debt· $40M
2017-12-07IPO
2016-12-12Post Ipo Equity· $22M
Leadership Team
Martha McLeod, CPA
Chief Financial Officer
Chris Lucas
Chief Compliance Officer
Recent News
2026-05-21
2026-04-30
Company data provided by crunchbase