Genesys · 3 weeks ago
Global Advocacy Program Specialist
United States
Full-time
Remote
Mid Level
$81K/yr - $142K/yr
3+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We’re seeking a talented advocacy/community professional to join our Customer Success Digital Transformation team, where you’ll build trusted relationships with customers and amplify their voices through peer reviews and digital engagement.
Artificial Intelligence (AI)Customer ServiceCloud ComputingSaaSSoftwareCall CenterDebt Collections
Responsibilities
Build and manage the advocacy content calendar in alignment with company strategy, product priorities, and customer interests
Create and publish compelling content across community, campaigns and virtual events to deepen engagement and highlight customer success stories
Foster and support online engagement within specialty communities of VIP customers—such as Amplifiers, Maestros, Customer Advisory Board (CAB) members, and Community Rockstars—to strengthen peer-to-peer connection and brand loyalty
Identify and pilot new engagement formats or reward experiences based on community feedback and data insights
Collaborate cross-functionally with program managers, engineers, UX designers/researchers, and community moderators to deliver a unified, customer-centric experience
Recruit and manage peer reviewers and maintain a customer quote library that promotes authentic customer sentiment across sales, marketing, and customer success channels
Deliver monthly executive summaries with insights on advocacy growth, peer review performance, community engagement, orchestrator portal usage and emerging customer sentiment trends
Support program leads in managing the global budget for advocacy/community rewards, including coordinating vendors for swag and fulfillment
Qualification
Required
3–5 years of experience in customer advocacy, customer marketing, and/or community management, with proven success recruiting and motivating advocates
Strong organizational skills to manage multiple projects and stakeholders simultaneously
Excellent communication and interpersonal skills with the ability to build trust at all levels of an organization
Creative thinker with strong copywriting ability and attention to detail
Data-driven mindset: skilled in turning metrics and customer sentiment into actionable insights
Hands-on, proactive, and comfortable making decisions quickly
Experience with online customer events/forums; familiarity with advocacy platforms is a plus
Bachelor's degree in business, communications, marketing, or related field
Preferred
Experience with Genesys solutions, WordPress, Pendo, and/or customer advocacy platforms
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce Ventures,ServiceNowSalesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Anthony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-07-07
2026-07-01
Company data provided by crunchbase