Blackboard · 1 month ago
Senior Software Engineer in Support I
United States
Full-time
Remote
Senior Level
$96K/yr - $120K/yr
5+ years expBlackboard is a company that advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. They are seeking a motivated and technically-savvy Senior Software Engineer in Support to join their Product Development Technical Support team, focusing on providing technical support and troubleshooting for their learning management system.
EducationEnterprise SoftwareInformation TechnologySoftware
No H1B
Responsibilities
Provide multi-level database troubleshooting and technical support to Client Support staff
Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors
Work closely with Product Development and implementation teams to resolve client issues
Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution
Address software defects and advanced customer issues with timely resolutions
Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues
Independently handle severity 1/severity 2 incidents
Debug complex distributed systems issues
Improve system reliability (not just react)
Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas
Qualification
Required
Bachelor's degree and/or relevant work experience
At least 5 years of experience in software development or equivalent support experience
Hands-on experience with incident management and debugging live systems
Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems Cloud platforms (Azure, AWS, etc.)
Excellent analytical and problem-solving skills
Excellent interpersonal skills and ability to work in teams
Exceptional listening, written and oral communication skills
Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat)
Highly skilled with multiple computer operating systems – UNIX/Linux and Windows
Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc)
Understanding of Database structures and database administration principles
Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction
Strong executor and problem solver in production environments
Fluency in written and spoken English
Preferred
Familiarity with Databases in a Java application environment
Knowledge of Postgres Database environments
Knowledge of clustered environments and Load balancer configuration
Experience with deep-dive analysis of enterprise products running on AWS utilizing Application Performance Monitoring tools such as New Relic or VisualVM
Experience working with a global team
Previous experience in the education industry and e-learning technologies
Knowledge of Unix Shell scripting
Company
Blackboard
Blackboard provides enterprise technology and innovative solutions that enhance teaching and learning methods. It is a sub-organization of Class Technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$122MKey Investors
Oak Hill Capital PartnersBancBoston Ventures,Chase Capital Partners,@Ventures
2022-06-30Acquired
2009-05-08Post Ipo Equity· $15M
2004-06-18IPO
Leadership Team
Bruce Dahlgren
Chief Executive Officer and Board Member
Matthew Pittinsky
Founder
Recent News
Washington Post
2026-07-17
Company data provided by crunchbase