Kforce Inc · 1 month ago
Knowledge Architect
United States
Full-time
Remote
Senior Level
$40/hr - $44/hr
3+ years expKforce Inc is seeking a detail-oriented and collaborative Knowledge Architect to lead end-to-end knowledge management efforts that power the company chatbot. This role involves authoring knowledge articles, enforcing governance policies, and maintaining strategic partnerships across the organization to ensure high-quality information delivery.
ConsultingHuman ResourcesFinanceEmploymentFinancial ServicesStaffing Agency
Responsibilities
Author high-quality knowledge articles, procedures, and documentation in line with annual cycles, events and activities for respective COE(s)
Enforce knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment (e.g. PSC), version control standards and change management for all knowledge content
Implement quality control processes for knowledge article creation, updates, and retirement
Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes
Build and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented
Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives
Troubleshoot technical issues and be able to discern what is a knowledge gap vs a hallucination vs platform bug
Stay current with ServiceNow updates and best practices for knowledge management
Qualification
Required
3-5 years of experience in knowledge management, technical writing, or content strategy
2+ years of hands-on experience with ServiceNow platform, preferably in knowledge management
Experience working with chatbot or AI-powered support systems using natural language processing or AI/ML concepts
Proven track record of collaborating with cross-functional teams and subject matter experts
Proficiency in ServiceNow Knowledge Management module
Strong understanding of content management systems and information architecture
Familiarity with analytics tools for measuring content performance
Ability to translate complex technical concepts into user-friendly content
Project management skills with ability to manage multiple initiatives simultaneously
Background in technical documentation or instructional design
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance to eligible employees
Salaried personnel receive paid time off
Hourly employees are not eligible for paid time off unless required by law
Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
84%
Represents job field similar to this job
Engineering and Development
Management and Executive
Creatives and Design
Accounting and Finance
Customer Service and Support
Human Resources
Marketing
Trends of Total Sponsorships
*2026 (281)
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Senior Director, Digital Solutions Delivery | Kforce Consulting Solutions
Recent News
2026-05-23
2026-05-23
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-05-05
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