CBTS · 1 week ago
Network Engineer II – Operations Support
United States
Full-time
Remote
Mid Level
$63K/yr - $92K/yr
5+ years expCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. The Network Engineer II – Operations Support is responsible for providing day-to-day operational support for client network and security environments, managing repair cases, service requests, and escalations in production environments.
Cloud ComputingConsultingInformation TechnologyCloud InfrastructureService Industry
No H1B
Responsibilities
Troubleshoot and resolve incidents, repair cases, and operational tasks across multi-vendor network and security environments
Support production operations for Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, Arista Velocloud, and related routing, switching, wireless, SD-WAN, SASE, and security platforms
Demonstrate solid knowledge of BGP and other routing protocols, including the ability to analyze routing behavior, isolate issues, and implement corrective actions in production environments
Perform root cause analysis for recurring incidents and service-impacting events, and document findings, corrective actions, and preventive recommendations
Execute service requests, standard changes, and operational tasks in accordance with defined procedures, change controls, and service level expectations
Participate in an on-call rotation and provide after-hours support for high-priority incidents, outages, and customer escalations as needed
Collaborate with customers, carriers, vendors, managed service providers, and internal engineering teams to troubleshoot complex issues and drive timely resolution
Maintain accurate case notes, knowledge articles, network documentation, and operational runbooks to support consistent service delivery
Identify recurring issues and opportunities for operational improvement, and contribute to process, tooling, and service quality enhancements
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant work experience
CCNA, JNCIA, or equivalent networking certification required
5+ years of experience in network engineering, network operations, or managed services support, including hands-on experience supporting production enterprise environments
Strong troubleshooting skills across multi-vendor network and security environments
Experience working in ticketing systems, following change management processes, and participating in on-call support rotations
Preferred
CCNP, PCNSA, or other advanced network/security certifications preferred
Hands-on operational experience with Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, and Arista Velocloud is strongly preferred
Demonstrated understanding of BGP and other routing protocols, including route analysis, path selection, peering concepts, failover, and traffic flow troubleshooting
Solid knowledge of routing and switching, wireless networking, firewalls, VPNs, remote access, SD-WAN, SASE, and network security fundamentals
Familiarity with network monitoring tools, vendor support engagement, automation, APIs, and operational process improvement is a plus
Benefits
Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-06-15
2026-06-02
Company data provided by crunchbase