Hood Container Corporation · 1 month ago
Help Desk Support Engineer - Remote
United States
Full-time
Remote
Entry Level
1+ years expHood Container Corporation is a family-owned company specializing in containerboard and kraft paper. They are seeking a Help Desk Support Engineer to provide frontline support, ensuring minimal production downtime and maintaining a high level of customer service.
ManufacturingLogisticsPackaging ServicesPaper Manufacturing
No H1B
Responsibilities
Act as the initial point of contact for all computer and system related concerns
Assist management in creating training materials pertaining to computer troubleshooting and usage
Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues
Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks
Ability to work to corporate service level agreements
Strong interpersonal and oral communication skills, attention to details
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to present ideas and solutions in articulate, user-friendly language
Highly self-motivated and directed
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Qualification
Required
Associate degree or equivalent experience in Information Systems, Business, or related technical field
1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
Proficiency in English
Expert knowledge on Win 10 and 11
Working knowledge of Active Directory
Working knowledge of MAC OS
Working knowledge of mobile devices, laptops and desktops
Working knowledge of common desktop applications including Microsoft 365
Working knowledge of client/server printing
One of the following certifications: A+, Network+, Microsoft MDAA or equivalent
Preferred
Familiarity working in a manufacturing environment
Understanding of common Help Desk Applications and toolsets
Company
Hood Container Corporation
We are a national packaging solutions company with integrated mill-to-market capabilities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
US Department of Energy
2024-06-27Grant· $0.5M
Leadership Team
Jasmine Lewis
Human Resources Business Partner
Recent News
2025-06-11
2025-05-06
Business Standard India
2025-03-21
Company data provided by crunchbase