Knock · 1 month ago
Mortgage Loan Servicing Specialist - Remote
United States
Full-time
Remote
Mid Level
$57K/yr - $70K/yr
2+ years expKnock is redefining the home buying and selling experience, and they are seeking a Mortgage Loan Servicing Specialist to manage the full lifecycle servicing of their Bridge Loan portfolio. This role involves ensuring exceptional borrower experiences while maintaining compliance and managing risk.
LendingReal EstateProperty ManagementPropTechResidential
No H1B
Responsibilities
Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data,recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review
Qualification
Required
Minimum of 2 years loan servicing experience in mortgage/financial services industry
Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
Ability to prioritize, organize and manage a high volume of work
Strong reasoning skills and independent decision-making capability
Experience with loan servicing software and processes
Inclination to learn, take on new projects, and advance current skills
Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals
Ability to adapt quickly to changes and perform in a fast-paced environment
Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems
Preferred
Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
Benefits
100% remote work culture
Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent
Paid parental leave for all full time employees: 6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees
Company
Knock
Knock is a tech-enabled company offering lending solutions for homeownership.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$765.2MKey Investors
Foundry GroupSecond Century VenturesRRE Ventures
2025-08-26Debt Financing· $100M
2024-05-07Equity Crowdfunding· $10.7M
2022-03-15Series Unknown· $70M
Leadership Team
Sean Black
Co-Founder & CEO
Jamie Glenn
Co-Founder & COO
Recent News
2026-05-05
Crunchbase News
2026-04-28
2026-04-23
Company data provided by crunchbase