Rate · 1 month ago
Regional Processing Manager- Northeast
United States
Full-time
Remote
Senior Level
5+ years expGuaranteed Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience for customers. The Operations Manager will ensure timely processing, closing, and funding of loan files while partnering with multiple departments to resolve issues and maintain quality standards.
LendingFinanceReal EstateConsumer LendingFinancial ServicesMortgagePersonal FinancePropTech
No H1B
Responsibilities
Capacity Management and Planning
Staffing (identification, recruiting, interviewing, offers, etc.)
Productivity, Quality and Efficiency of Processors
Coach to and promote an effective environment for problem resolution within entire production team (Loan Officers and Processors)
Manages 90% of process related issues for the Loan Officer
Audit pipeline and loan-level detail daily to ensure all tasks are completed within established time to task
Follow up immediately with processors on tasks completed outside of expected turn time
Ensure company processes are adhered to on all files and coach back immediately when improvement is needed
Turn time, closing and contingency date management
Proactive identification, escalation and resolution of problem files and pipeline risks
Loan-level inspection and issue resolution
Act as liaison and escalation between sales force and all production support departments: UW | Secondary | Compliance | CD Desk | Appraisal Desk | Closing
Review, respond and administer processor development plans (if applicable) based on the following:
QC Audit findings
Post-Closing Audit findings and escalations
Loss Mitigation Audit findings
Denied Loans Audit findings
Problem Loan Report
Adverse Action Team findings
Unsalable loans
Ensure proactive communication with customers and referral partners from all team members
Customer and VP escalation point
Net Promoter Survey performance management
Host Monthly Team Huddle Calls and Weekly Team Member Check-ins
Ensure all direct reports are aware of company, industry and investor updates and initiatives
Coordinate and inspect new and ongoing team member training
Compensation Plan preparation (MC/LC/OA/SA/PM)
Bonus Report review/administration (MC/LC/OA/SA/PM)
Coordinate vacation/sick leave coverage
Overtime management
Employee termination process management
Timecard approvals and oversight
Ensure adequate production capacity by proactively recruiting/hiring/training new hires to satisfy incoming production
Initiate welcome call with new hire
Ensure new hire is assigned live files for training; engaging the ROM as needed
Work through live files together; either face-to-face or virtually
Provide the new hire with tools for success from the OP Platform
Coach the new hire through all loan level tasks, the importance of their time to task and setting proper expectations
Act as the onboarded employee’s Training Partner/Mentor
Facilitate a smooth transition out of integration
Qualification
Required
Five years' experience in all aspects of residential mortgage origination for conventional, Non-QM and government products
Two or more years' experience in a management role
Strong knowledge of State and Federal laws pertaining to the mortgage banking industry: RESPA, ECOA, AIR, TRID etc
Strong verbal and written communication skills are necessary
Excellent customer service skills with strong attention to detail
Time management skills and the ability to prioritize workload based on daily production
Ability to multi-task
Positive attitude and team-oriented spirit
Ability to function in an ever-changing environment
Benefits
Eligibility to participate in a company-sponsored 401(k)
Vacation benefits
Eligibility for medical, dental, vision, and prescription drug benefits
Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
Life insurance and death benefits
Critical care insurance
Personal accidental insurance
Commuter benefits
Pet insurance
Certain time off and leave of absence benefits
Well-being benefits (e.g., employee assistance program)
Other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)
Company
Rate
Rate is a mortgage company that provides mortgage-related services and solutions.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
THL
2017-12-14Private Equity
Leadership Team
Victor Ciardelli
President & CEO
Ramesh Sarukkai
CPO & CTO
Recent News
The Real Deal
2026-06-05
HousingWire.com
2026-05-19
Company data provided by crunchbase