ChatGPT Jobs · 5 months ago
Knowledge Management Intern (Summer 2026 Internship )
Chicago, IL
Internship
Hybrid
Intern
$23.80/hr - $28.20/hr
0+ years exp
Start in 2026 SummerMotorola Solutions is a global community focused on enhancing public safety through technology. The Knowledge Management Intern will assist in developing and maintaining knowledge management systems, collaborating with teams to organize resources, and supporting the Customer Support team in addressing knowledge gaps.
Computer Software
Responsibilities
Develop novel use(s) of AI to assist in knowledge creation, management, or use
Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers
Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices
Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution
Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps
Contribute to the creation of training materials and resources for Customer Support and external customers
Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support
Improvements and proactively address recurring issues
Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team
Other duties as assigned
Qualification
Required
Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field
Must be able to work from home and the office
Strong organizational and analytical skills with an attention to detail
Excellent written and verbal communication abilities
Ability to work collaboratively in a team environment and independently when necessary
Preferred
Interest or concentration in Knowledge Management
Familiarity with customer service principles and practices
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase