WhatsApp · 1 month ago
Product Operations Manager, AI Implementations - WhatsApp
United States
Full-time
Remote
Senior Level
$99K/yr - $144K/yrMeta is seeking a Product Operations Manager to join WhatsApp Product Operations and drive product quality, AI-powered automation, and operational excellence across WhatsApp surfaces. In this role, you will be responsible for investigating and communicating product quality, owning AI builds for quality issues, and partnering with cross-functional teams to implement improvements.
AppsConsumer GoodsTelecom & CommunicationsAndroidConsumerMessagingMobileSubscription Service
Responsibilities
Become an expert in the health and quality of WhatsApp's products, identifying trends, regressions, and user pain points through data analysis and hands-on product usage
Own end-to-end product quality programs for your area, including launches, dogfooding, root cause analyses, severity incidents, and app health regressions automating first and operating with high reliability
Design, build, and operate autonomous AI agents and workflows for your product area: bug triage, prioritization, classification, deduplication, and resolution
Partner with engineering and product teams to drive resolution of high-priority issues and influence product roadmap based on quality insights
Prepare communication materials and progress tracking for multiple audiences including delivering updates to leadership stakeholders
Collect, analyze, and leverage data to identify quality trends and inform product decisions
Build dashboards and metrics to drive data-driven decision making
Build and maintain an evals practice for your area, ensuring AI solutions meet accuracy thresholds through LLM judges, labellers, and governance frameworks
Assess and improve existing AI solutions within your scope, driving migration to standard platforms and partnering with AI Implementations leadership on scaling decisions
Coordinate with cross-functional teams and Foundations partners to align on org-wide priorities and share best practices
Design and operate AI workflows that comply with WhatsApp's data sensitivity guardrails, ensuring quality signals are collected and processed within encryption boundaries and privacy-first constraints
Qualification
Required
Experience building or deploying AI/ML solutions or automation in production workflows
Experience breaking down ambiguous issues into component parts to develop structured solutions
Analytical experience using data to tell a story and influence product direction using intermediate to advanced SQL
Ability to design AI workflows that operate effectively within WhatsApp's data sensitivity constraints, balancing quality signal collection with privacy-first principles and encryption guardrails
Experience with WhatsApp or similar messaging/communication platforms, with understanding of mobile-first product behaviors, encryption, and multi-platform feature parity
Strong communication skills with ability to influence multiple cross-functional stakeholders and senior leadership
Preferred
Experience in product quality, QA, or technical program management
Experience working with global/remote teams
Familiarity with LLMs, AI agents, or ML evaluation frameworks
Prior experience working on or with WhatsApp or comparable large-scale messaging products
Experience operating in flat, individual-contributor-heavy org structures with high individual autonomy
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Benefits
Bonus
Equity
Benefits
Company
WhatsApp is a messaging and voice-over-IP service that enables users to securely send messages, make calls, and share files.
Founded in 2009
51-200 employees
H1B Sponsorship
WhatsApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
9%
Represents job field similar to this job
Product Management
Engineering and Development
Marketing
Management and Executive
Customer Service and Support
Creatives and Design
Trends of Total Sponsorships
*2026 (2)
2025 (2)
2024 (4)
2023 (11)
2022 (15)
2021 (47)
2020 (52)
Funding
Current Stage
Growth StageTotal Funding
$60.25MKey Investors
Sequoia CapitalMicrosoft,Sequoia Capital
2014-02-19Acquired
2013-07-01Series B· $52M
2011-04-08Series A· $8M
Leadership Team
Andrea Kirkpatrick
Head of WhatsApp Legal
Tarun Chakravorty
Product Design Manager
Recent News
2026-07-12
2026-07-12
Company data provided by crunchbase