NexusTek · 1 month ago
NOC Engineer
United States
Full-time
Remote
Entry Level
$26/hr - $28/hrNexusTek is a technology company seeking a NOC Engineer to provide tier I technical support. The role involves monitoring system alerts, providing client support, and maintaining NOC tools while working a rotating overnight shift.
Cloud ComputingCyber SecurityEnterprise SoftwareSoftwareCloud Data ServicesCloud InfrastructureCloud ManagementData CenterEnterprise Resource Planning (ERP)IT ManagementVirtual Desktop
No H1B
Responsibilities
Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency
Effectively address system alerts generated by NexusTek's monitoring systems
Maintain advanced administrative competencies of all NOC tools and products including, but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding, and offboarding
Monitor Security alerts and follow documented processes to investigate, communicate, take mitigating action, and escalate
Perform root cause analysis to completion and resolution
Maintain comprehensive notes in ConnectWise and update cases as needed until resolved
Identify alerts that can be tuned to be more valuable and generate minimal disruption
Identify and propose new ideas for improving department effectiveness
Own and manage escalated support cases
Perform automation and scripting
Qualification
Required
Proactive and independent technology enthusiast who performs a variety of tier I technical support responsibilities, requiring a working knowledge of information technology and desktop support
Skilled communicator on all levels and dedicated to providing top-notch customer service
Meticulous attention to detail shown through timekeeping, documentation, and execution of the technical work
Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency
Effectively address system alerts generated by NexusTek's monitoring systems
Maintain advanced administrative competencies of all NOC tools and products including, but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding, and offboarding
Monitor Security alerts and follow documented processes to investigate, communicate, take mitigating action, and escalate
Perform root cause analysis to completion and resolution
Maintain comprehensive notes in ConnectWise and update cases as needed until resolved
Identify alerts that can be tuned to be more valuable and generate minimal disruption
Identify and propose new ideas for improving department effectiveness
Own and manage escalated support cases
Perform automation and scripting
Troubleshooting skills in some or all of the following technologies: Backup and disaster recovery, AV solutions, Spam solutions, Patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, Windows Server, Office 365, Multisite/stretched datacenter environments, MSP applications like ConnectWise, N-Able, and IT Glue desirable
One or more of the following certifications may be required: CompTIA Network+ and/or Security+ (or comparable), Microsoft Entry Level Certification: Windows Server or Azure
Benefits
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company
NexusTek
Delivering business outcomes with IT solutions that optimize, grow, and secure your business.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
A&M Capital Strategic InvestmentsLightview Capital
2023-05-16Private Equity
2017-12-13Acquired
2014-09-11Private Equity
Leadership Team
Hamilton Yu
Chief Executive Officer
Scott Ray
Chief Operating Officer
Recent News
2026-07-01
Company data provided by crunchbase