Axon · 5 days ago
Manager, Software Technical Account Managers
United States
Full-time
Remote
Lead/Staff
8+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. The Manager of Software Technical Account Managers will lead a team responsible for post-sale operations, including deployment execution and customer relationship management, while ensuring high standards of service delivery and performance.
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Responsibilities
Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models
Set clear standards for execution quality, customer engagement, and onsite presence where applicable
Build technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystem
Drive performance management, skills development, and succession planning aligned to where the business is heading
Create a culture where ownership, initiative, and continuous improvement are the baseline
Ensure consistent execution of hardware deployments, software implementations, and integrated workflows across your assigned agencies
Provide oversight for end-to-end delivery: deployment planning, risk management, cross-functional coordination, and lifecycle support
Ensure TAMs are managing dependencies across hardware provisioning, network readiness, software configuration, and agency workflows effectively
Establish and maintain the playbooks, standards, and operating rhythms your team runs on
Serve as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders when your team needs senior leadership in the room
Coach TAMs on executive communication, value articulation, and leading customers through complex change
Partner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and long-term strategy
Advocate for your customers internally — ensure risks, needs, and expansion opportunities are surfaced and addressed
Own the metrics that matter: deployment timelines, issue resolution SLAs, platform adoption, CSAT, NPS, and program health
Identify systemic risks or friction points across your portfolio and drive corrective action before they become customer-impacting
Use operational data to continuously refine delivery models and improve outcomes at scale
Provide leadership-level support during critical incidents, complex deployments, or agency-impacting events
Ensure coverage across all TAM engagement models — your team should never leave a customer without a point of contact
Stay situationally aware across the portfolio without reverting to individual contributor work
Qualification
Required
8+ years in customer-facing technical delivery, program management, or complex technology deployment environments
5+ years leading senior individual contributors in high-accountability, customer-facing roles
Experience scaling execution through teams operating across multiple delivery models — you've led distributed teams, not just local ones
Executive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situations
Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations
Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team credibly
Data-driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel
Ability to operate effectively in fast-moving, ambiguous environments while maintaining clarity and accountability
Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information
Preferred
Familiarity with law enforcement software systems such as Computer Aided Dispatch (CAD) or Records Management Systems (RMS)
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Accounting and Finance
Management and Executive
Sales
Engineering and Development
Marketing
Trends of Total Sponsorships
*2026 (3)
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Mike Shore
Senior Vice President / General Manager, Enterprise
Recent News
The Motley Fool
2026-07-05
TheStreet.com
2026-07-05
2026-07-04
Company data provided by crunchbase