Anthropologie Weddings · 1 month ago
URBN Retail IT Support Analyst
United States
Full-time
Remote
Entry LevelAnthropologie Weddings is part of URBN, seeking a Retail IT Support Analyst to ensure retail stores operate without disruption. This role involves being the first point of contact for store teams, resolving technical issues that affect daily operations in a fast-paced environment.
E-CommerceFashionRetailWedding
Responsibilities
Act as the primary point of contact for incoming store tickets and phone calls, performing initial troubleshooting to either resolve the issue or escalate as appropriate
Prioritize and take ownership of high-impact, time-sensitive issues to stabilize operations and minimize store downtime
Maintain clear, accurate, and timely documentation on all assigned tickets
Actively monitor support channels to stay informed of outages and potential widespread impacts
Identify issue patterns and escalate trends to the appropriate engineering or resolution teams
Contribute insights and observations to the team’s knowledge base to assist in maintaining accurate support resources
Maintain professional and respectful communication with store teams, setting accurate expectations and providing routine status updates
Qualification
Required
Solid understanding of Windows operating systems, basic networking, and general computer operations
Excellent written and verbal communication skills, with the ability to clearly translate technical steps for non-technical retail users
Strong analytical problem-solving skills with a genuine enthusiasm for finding root causes
High adaptability and the ability to pivot quickly in a fast-paced, highly reactive support environment
A highly collaborative, team-first mentality
A strong sense of ownership and pride in driving issues to complete resolution
Preferred
Experience with IT ticketing systems and issue tracking software is highly preferred
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Company
Anthropologie Weddings
A wedding destination, exclusively from Anthropologie Anthropologie Weddings is a destination for the bride in search of uniquely beautiful ways to celebrate a uniquely beautiful love story.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase