At Home Care Hospice · 1 month ago
Healthcare Applications Support Analyst / Remote
United States
Full-time
Remote
Mid Level
$75K/yr - $95K/yr
3+ years expAmerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. The Application Support Analyst is responsible for supporting, configuring, and optimizing clinical and pharmacy application functionality within the Home Infusion business, ensuring system stability and partnering with stakeholders to deliver reliable application solutions.
HealthcareWellnessHealth Care
Responsibilities
Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems
Develops and maintains application documentation, including configuration details, support procedures, and release notes
Participates in change management activities to ensure smooth adoption of new features and system updates
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations
Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows
Qualification
Required
Bachelor's degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience
3–6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination
Experience working with clinical and/or pharmacy workflows
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation
Ability to translate clinical and operational requirements into technical solutions and system configurations
Preferred
CPR+ or CareTend experience strongly preferred
Home Infusion experience strongly preferred
Benefits
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase