Infoway Software · 1 month ago
Servicenow developer
United States
Full-time
Remote
Senior Level
$50/hr - $55/hr
10+ years expInfoway Software is seeking an experienced ServiceNow Developer with strong expertise in ServiceNow platform development, HRSD, CSM, and healthcare industry implementations. The ideal candidate will design, develop, and support enterprise ServiceNow solutions tailored for healthcare environments.
Information TechnologySoftwareHuman ResourcesStaffing Agency
Hiring Manager
Arun M
Responsibilities
Design, develop, configure, and customize ServiceNow applications and modules
Build and maintain workflows, Flow Designer solutions, business rules, client scripts, UI policies, UI actions, and integrations
Develop scoped applications and custom solutions following ServiceNow best practices
Configure and manage Service Catalog items, Record Producers, Knowledge Management, and Employee Center
Perform platform upgrades, patch testing, and instance maintenance activities
Configure and enhance HR Case Management, Employee Service Center, Lifecycle Events, and HR Knowledge Management
Develop HR workflows and automations to improve employee service delivery
Collaborate with HR stakeholders to gather requirements and implement scalable solutions
Design and implement Customer Service Management solutions
Configure case management, customer portals, service entitlements, SLAs, and knowledge management
Develop integrations with external systems to streamline customer service operations
Enhance customer experience through automation and self-service capabilities
Support healthcare-specific workflows and business processes
Design solutions that align with healthcare compliance and regulatory requirements
Develop integrations with healthcare applications, patient service platforms, and third-party systems
Ensure data security, privacy, and governance standards are maintained
Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs
Implement automation solutions using Flow Designer and IntegrationHub spokes
Troubleshoot and optimize existing integrations and workflows
Participate in requirement gathering, solution design, development, testing, and deployment activities
Work closely with business analysts, architects, product owners, and stakeholders
Provide production support and resolve platform-related issues
Prepare technical documentation and knowledge transfer materials
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of ServiceNow development experience
Active ServiceNow Certified System Administrator (CSA)
Active ServiceNow Certified Application Developer (CAD)
Hands-on experience with HRSD and CSM modules
Experience developing custom ServiceNow applications and integrations
Preferred
ServiceNow HRSD Implementation Specialist Certification
ServiceNow CSM Implementation Specialist Certification
Healthcare industry experience (Hospitals, Healthcare Providers, Payers, HealthTech organizations)
Experience with Employee Center Pro and Customer Portals
Exposure to ITSM, ITOM, or ITAM modules
Experience working in Agile/Scrum environments
Healthcare interoperability exposure (HL7, FHIR, EHR integrations)
Experience with healthcare compliance standards (HIPAA, HITECH)
ServiceNow AI, Virtual Agent, or GenAI capabilities
Experience with Performance Analytics and Reporting
Company
Infoway Software
Infoway software is a staffing and recruiting company specializing in software outsourcing services.
51-200 employees
H1B Sponsorship
Infoway Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
92%
Represents job field similar to this job
Engineering and Development
Management and Executive
Customer Service and Support
Product Management
Human Resources
Trends of Total Sponsorships
*2026 (13)
2025 (45)
2024 (38)
2023 (75)
2022 (41)
2021 (49)
2020 (34)
Funding
Current Stage
Growth StageCompany data provided by crunchbase