Fluxx · 1 month ago
Technical Software Implementation Specialist
United States
Full-time
Remote
Mid Level
$100K/yr - $108K/yr
3+ years expFluxx is a leading collaborative grantmaking platform committed to driving positive impact through technology. They are seeking a Technical Software Implementation Specialist to manage the implementation of their software for multiple customers, ensuring project scope and timelines are met while providing a satisfactory customer experience.
Big DataEnterprise SoftwareInformation TechnologySaaSSoftwareEnterprise ApplicationsFunding Platform
No H1B
Responsibilities
Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines
Ability to navigate and balance competing priorities across multiple projects
Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements
When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform
Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond
Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration
Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)
Educate customers on how to use purchased software system and personalized system features
Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community
Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience
Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders
Qualification
Required
3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis
Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required
Be comfortable presenting technical information and leading customer meetings with professionalism and integrity
Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions
Experience and/or understanding of data migration processes and principles
Detail-oriented with the ability to multitask, meet deadlines, and quickly process information
A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
Be a self-motivated, independent worker and thinker with a positive attitude
Preferred
Familiarity with grant management processes is a huge a plus
Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)
Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby
Passionate about Fluxx's vision to become THE company that changes philanthropy forever
Company
Fluxx
Fluxx is a cloud platform that provides innovative grants management software solutions for funders and doers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$51.35MKey Investors
Canvas PrimeFelicis
2021-10-20Acquired
2021-04-14Series Unknown· $29.15M
2017-03-08Series B· $16M
Leadership Team
Kristy Gannon
Chief Executive Officer
Eric Hansen
CTO
Recent News
EIN Presswire
2025-07-23
Company data provided by crunchbase