CrowdPlat · 1 month ago
Systems Analyst 3 – CAPPS Technical Oversight | Austin, TX Remote | 10+ Years Texas Public Sector Experience
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expCrowdPlat is seeking a Systems Analyst 3 to support the Centralized Accounting and Payroll/Personnel System (CAPPS) Program for a Texas state agency. The role involves providing senior-level consultative services and technical oversight, ensuring vendor deliverables meet established standards and requirements.
Enterprise SoftwareSoftwareCrowdsourcing
No H1B
Responsibilities
Perform highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program
Ensure CAPPS HR/Payroll Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet written procedures, coding standards, and follow the CAPPS System Development Lifecycle
Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users
Submit and track all WCAG accessibility waivers, including coordinating testing efforts for compliance, waiver submissions, actively tracking vendor resolution requests, tracking system coding/configuration, and renewing waivers upon expiration
Provide oversight for functional and technical design walks, including analyzing business processes and current system workflows to assess ERP design fit, reviewing functional designs and integration documents to identify technical gaps, evaluating upstream/downstream dependencies, preparing technical scenarios and test cases, assessing designs for performance, security, scalability, and data quality impacts, and providing concise technical feedback during design walks
Review developed code for compliance with defined requirements and validate code comparisons prior to migration to ensure adherence to all established standards
Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process
Perform all duties following established processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates
Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM)
Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including interface issues, IP Whitelisting, EFT server connectivity, agency transfer files, batch failures, and all related technical tasks across agencies
Participate in Disaster Recovery and Upgrade Testing activities
Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information
Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS
Gather business requirements for large projects
Create and manage a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication
Prepare materials for and conduct executive-level presentations
Perform technical project management activities in support of the CAPPS program
Interpret contractual language and integrate it into daily workflows, while consistently holding vendors accountable to contractual requirements
Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise on personal time at own expense
Qualification
Required
10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency
10+ years of extensive experience performing technical activities in support of application systems
10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication
10+ years of experience preparing materials for and conducting executive-level presentations
10+ years of experience performing technical project management activities in support of a CAPPS program
10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10+ years of extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
10+ years of experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances
8+ years of experience with IT service desk functions, knowledge of ITIL framework methodologies and processes
Strong written, verbal, and interpersonal communication skills
Knowledge of project management methodologies
Knowledge of technical and functional attributes of Oracle PeopleSoft
Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary
Experience with Agile and other SDLC methodologies
Experience with ITIL methodologies
Experience with or knowledge of information security frameworks (i.e., NIST)
Ability to work independently in a diverse team environment with on-site and remote team members
Preferred
10+ years of experience with software and hardware management industry best practices
10+ years of experience with legacy Statewide Financial Systems production support activities
10+ years of experience developing technical specifications to support IT procurements
Benefits
Primary work location is remote (telework); remote working location must be within the continental United States at all times.
On an infrequent ad-hoc basis, may be required to be at the on-site location based on business need.
On a permanent basis, at the sole discretion of the agency, may be required to perform services at the on-site location (minimum of 24 hours per week if required).
May be required to work outside normal business hours on weekends, evenings, and holidays as requested.
Must pass a criminal background check as authorized by Texas law.
Must use the agency's timekeeping system to record hours worked on a weekly basis.
Upon commencement of services, required to come in person to obtain agency equipment to perform the services.
All travel, per diem, parking, and/or living expenses shall be at the candidate's and/or vendor's expense.
Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise on personal time at own expense.
Must provide annual professional training report by July 31st of each contract term, documenting completed professional training hours and courses.
Company
CrowdPlat
CrowdPlat connects mid-size and enterprise customers to freelance teams
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.2M2018-12-10Seed· $0.1M
2015-05-07Seed· $0.1M
Leadership Team
Sal Sarosh
President and CEO
Recent News
2025-12-31
2025-02-16
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