Infinx · 1 month ago
IT Field Support Technician
United States
Full-time
Remote
Mid Level
2+ years expInfinx is a fast-growing company focused on delivering innovative technology solutions to healthcare providers. The IT Field Support Technician will provide support for hardware and software solutions in various environments, resolving end user problems and assisting with IT infrastructure tasks.
HealthcareInformation TechnologyHealth CareInformation Services
Responsibilities
Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
Maintain inventory levels and facilitate and track shipments of IT equipment to end users
Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
Monitor and complete all support and project-related tasks and activities
Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete
Interact with Subject Matter Experts (SMEs) from other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues
Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
Identify and work with Cyber Team support staff to rectify any noted deficiencies
Other duties and responsibilities as requested
Qualification
Required
Associate's degree in Information Technology or related discipline
2 years of hands-on experience in desktop/user support within a corporate or clinical environment
Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools
Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
Strong analytical, documentation, and problem-solving skills
Ability to work independently while managing multiple concurrent support requests
Excellent communication skills and customer-service abilities with a professional and patient demeanor
Preferred
Certifications such as CompTIA A+ or CompTIA Network+ preferred
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred
Benefits
Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
Flexible work hours when possible
Company
Infinx
Infinx provides business processing outsourcing services for the healthcare industry.
5001-10000 employees
H1B Sponsorship
Infinx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Product Management
Trends of Total Sponsorships
*2026 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts & Co.
2024-05-21Private Equity
Leadership Team
Chuck Rackley
Chief Strategy Officer (CSO)
Radhika Tandon
CMO
Recent News
Company data provided by crunchbase