Motorola Solutions · 1 month ago
System Manager (Integrated Call Control)
United States
Full-time
Remote
Mid Level
$85K/yr - $95K/yr
3+ years expMotorola Solutions is a global community focused on keeping people safer everywhere. The System Manager is responsible for delivering on MSI’s Maintenance Agreement and ensuring the health and performance of the Integrated Call Control solution, while providing advanced technical support in a fast-paced environment.
Cyber SecurityGovernmentPublic SafetyTelecom & CommunicationsVideoLaw EnforcementSecurityTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internally resources that maybe needed
Insures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Qualification
Required
Bachelor's degree in Computer Science (or related degree) or equivalent work experience
3+ years of customer support experience
3+ years of IT support experience
Strong written and oral communication skills. (Fluent in English, oral and written)
Strong teamwork, interpersonal communication, and problem-solving skills
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
Working knowledge of Analog and Digital Telephony
Microsoft MCSE or equivalent experience
Cisco CCNA certifications or related experience
In depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operation Systems
Experience with Windows Domain architecture/ integration / Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience with troubleshooting various server/desktop hardware related issues
Experience with Servers (Dell and HP)
Experience troubleshooting LAN/WAN
Experience with VOIP applications
Experience troubleshooting 3rd party application integration
This position is subject to working in high security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy' and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
High School diploma, Associate's or Bachelor's degree with 3+ years of IT Support Experience required
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Experience with VMware virtualization suites
Experience with Cloud Technologies (Azure or AWS)
Experience with Computer Telephony Integration (CTI) Applications
Experience with database related technology and administration (MySql or SQL Server)
Experience with firewalls and security related applications
Experience with GIS applications
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Company data provided by crunchbase