General Dynamics Mission Systems · 1 month ago
Field Service Representative
Fortuna, CA
Full-time
Onsite
Senior Level
$48.12/hr - $52.78/hr
2+ years expGeneral Dynamics Mission Systems is seeking a Field Service Representative to support the U.S. Coast Guard in Northwestern California. The role involves equipment and system support for the Rescue 21 communication system, including preventive maintenance, emergency repairs, and technical training for customers.
Enterprise SoftwareTelecom & CommunicationsNational DefenseCollaborationCommunication HardwareNational Security
No H1B
U.S. Citizen Only
Responsibilities
Performs preventive and corrective maintenance on Rescue 21 communication and direction-finding systems at USCG Sector Humboldt Bay and Sector San Francisco sites
Performs field activities including the installation, start-up, cutover, and checkout of newly installed systems; maintains, integrates, troubleshoots, tests, and services fielded systems and products at customer sites; and sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions
Troubleshoots and diagnoses system and equipment interface problems during installations and ongoing operations
Conducts site and equipment inspections to perform preventative and corrective maintenance
Performs equipment and system acceptance testing following established procedures
Maintains complete and accurate logs and documentation of all work orders, spare part inventories, and other reports as necessary
Provides technical support independently, displaying a high degree of resourcefulness and initiative
Maintains professional working relationships with USCG personnel and serves as the on-site GDMS representative for day-to-day operational support
May support installation activities for antenna systems, towers, and associated infrastructure at Rescue 21 sites within the assigned AOR
Conducts technical training and product briefings with customers, vendors, and company representatives
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; and checks equipment for malfunctions
Conducts technical analysis of product implementations, modifications, and enhancements in accordance with specific customer specifications
Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to company or customer representatives
Implements test plans and procedures in accordance with contract requirements for the verification of deliverable systems
Travel is required more than 50% of the time
Qualification
Required
Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required
2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required
Bachelor's degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required
Strong understanding of technologies associated with supported systems and their application within the customer environment, including detailed knowledge of system tactical employment and configuration
Advanced knowledge of Cisco commands; strong knowledge of advanced routing, switching commands, and protocols
Ability to use terminal emulation software (e.g., PuTTY, HyperTerminal, or equivalent) to access and configure network devices
Ability to identify and load an Internal Operating System
Ability to troubleshoot basic program-related faults
Ability to act as a system technical advisor for all levels of customer leadership
Strong knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, network analyzers, and similar tools
Strong knowledge of auxiliary power unit repair
Strong knowledge of heating, ventilation, and air conditioning (HVAC) repair and maintenance
Familiarity with USCG operations or military maritime communication systems
Experience with RF communications systems and/or direction-finding equipment
Ability to work independently in remote and outdoor environments with limited supervision
Proficient in Microsoft Office Suite
Strong verbal and written communication skills
Valid U.S. driver's license with a clean driving record
Preferred
Industry certifications are highly preferred
Field service or technical activity is preferred
Industry certifications such as CompTIA Network+, Cisco CCNA, or relevant RF/communications certifications are highly preferred
Field service or technical experience is preferred
Benefits
The FSR will work out of their home and will be provided a GDMS-supplied vehicle, tools, and supplies necessary to maintain the Rescue 21 sites, including a regional depot spares location.
You will also enjoy a flexible work environment where contributions are recognized and rewarded.
Company
General Dynamics Mission Systems
At General Dynamics Mission Systems, a business unit of General Dynamics, we develop mission critical C4ISR solutions across the land, sea, air, space and cyber domains, but that doesn’t tell our whole story.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy (Ruskowski) Maslauskas
Deputy Cyber CTO
Dave King
CTO/Senior Fellow for Cyber
Recent News
2026-04-30
Washington Technology
2026-02-14
Washington Technology
2026-01-17
Company data provided by crunchbase