Tempo Software · 2 weeks ago
Corporate IT Automation Engineer
United States
Full-time
Remote
Senior Level
5+ years expTempo Software is a company that provides integrated solutions for time management and resource planning. They are seeking a Corporate IT Automation Engineer to build a modern, automation-first IT function by replacing manual processes with automated workflows and AI agents, while mentoring existing systems administrators to foster a culture of automation.
SoftwareEnterprise SoftwareAppsSaaSDeveloper ToolsMobileProject ManagementSoftware Engineering
Responsibilities
Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks — and automate them end to end
Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules
Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines)
Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop
Define and track automation KPIs — percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate — and report progress to IT leadership
Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management
Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base
Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors
Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time
Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability
Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations
Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes
Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed
Own the lifecycle of automations and agents — monitoring, alerting, error handling, and graceful failure — so automated processes are dependable in production
Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements
Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team
Qualification
Required
5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation
Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON
Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration
Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling
Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications
Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads
Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent)
Ability to mentor peers and communicate technical concepts to non-technical stakeholders
Preferred
Experience in a high-growth SaaS or technology company
Familiarity with infrastructure-as-code and CI/CD concepts applied to IT automation
Exposure to data tooling (SQL and a data warehouse such as BigQuery) for reporting and agent context
Relevant certifications (Google Cloud, Google Workspace, Okta, JSM)
Experience standing up or contributing to an Automation Center of Excellence
Benefits
Remote First work environment
Unlimited vacation in most of our locations!!
Great benefits including health, dental, vision and savings plan.
Perks such as training reimbursement, WFH reimbursement, and more.
Diverse and dynamic teams with challenging and exciting work.
An opportunity to have a real impact on our business.
A great range of social activities (both in person and virtual).
Optional in person meet-ups and the ability to travel to our international offices
Employee referral program
Company
Tempo Software
We help organizations innovate, orchestrate, and deliver – turning bold ideas into successful outcomes.
201-500 employees
H1B Sponsorship
Tempo Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Diversis Capital
2022-10-06Private Equity
2018-11-19Acquired
2018-08-15Private Equity
Leadership Team
Vic Chynoweth
Chief Executive Officer
Shams Chauthani
Chief Technology Officer
Recent News
2026-06-04
Business Wire
2026-05-06
Company data provided by crunchbase