Ordergroove · 1 month ago
Principal Product Manager
United States
Full-time
Remote
Lead/Staff
$200K/yr - $200K/yr
8+ years expOrdergroove is a remote-first company focused on transforming commerce through relationship-driven experiences. They are seeking a Principal Product Manager to lead the development of their Relationship Commerce platform, emphasizing AI integration and user-centered design while collaborating with cross-functional teams to drive product strategy and execution.
Artificial Intelligence (AI)E-CommerceEnterprise SoftwareB2BSubscription Service
No H1B
Responsibilities
Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow. You'll lead high-stakes initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic direction beyond the current roadmap
Ship AI as a Foundational Capability – Lead the application of AI across merchant and subscriber experiences, agents that automate complex workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth. Treat AI as core infrastructure, not a feature bolt-on
Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You'll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans
Operate as a High-Impact, High-Visibility Product Leader – Serve as a senior Product voice for Merchant Growth with regular C-suite exposure and influence. You'll earn trust across Product, Engineering, GTM, and Operations, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company, leading through influence, not org chart
Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams
Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue
Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact
Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals
Qualification
Required
8+ years of product management experience with proven success in SaaS, ecommerce, or subscription businesses
Track record of owning strategy and delivering measurable impact at scale on complex, technical product surfaces
Hands-on experience shipping AI or ML-powered product experiences: agents, intelligent automation, personalization, or applied LLM features in production
Strong customer empathy with experience leveraging qualitative and quantitative insights
Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams. Proven ability to lead through influence without direct authority
Experience owning product strategy across multiple product areas or workstreams
Proven experience driving product decisions tied to business outcomes such as revenue growth, retention, expansion, or operational efficiency
Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists
Background in metrics, experimentation frameworks, and data-informed prioritization
Experience with Agile product development practices
Preferred
Experience in ecommerce or subscription-based D2C brands
Experience working closely with applied AI or ML engineering teams
Benefits
Fully flexible work from anywhere culture
Flexible PTO
Totally remote (anywhere in the US) workforce
Annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc)
Competitive compensation (including stock options)
Incredible, affordable benefits
Company
Ordergroove
Ordergroove is a subscription-based e-commerce platform for retailers and direct-to-consumer brands.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$130MKey Investors
Primus Capital PartnersNational Securities Corporation
2022-11-10Private Equity· $100M
2017-01-17Series C· $20M
2013-01-01Debt Financing· $3M
Leadership Team
Greg Alvo
CEO and Founder
Ralph Robertson
Chief Revenue Officer
Recent News
Company data provided by crunchbase