SIRITECH SOLUTIONS CORP · 1 month ago
Webex Contact Center Engineer
United States
Full-time
Remote
Senior Level
5+ years expSIRITECH SOLUTIONS CORP is seeking an experienced Webex Contact Center Engineer to support and enhance enterprise customer-facing voice services. The role involves maintaining reliable voice services, optimizing call routing strategies, and managing phone number lifecycle processes using modern cloud-based contact center technologies.
Information Services
Responsibilities
Manage PSTN connectivity and enterprise voice routing infrastructure
Troubleshoot carrier, routing, SIP, and telephony-related issues
Coordinate and manage number porting activities including:
Letter of Authorization (LOA) submissions
Validation processes
Carrier coordination
Port scheduling and execution
Maintain DID inventory management and assignment processes
Administer and support Cisco Webex Contact Center (WxCC)
Design, develop, and maintain IVR and call routing workflows
Configure and manage:
Entry Points
Queues
Routing Strategies
Agent Routing Logic
Build and maintain call flows using Webex Flow Designer
Troubleshoot contact center performance, routing, and queue-related issues
Collaborate with business stakeholders to improve customer experience and operational efficiency
Support voice platform enhancements, migrations, and modernization initiatives
Monitor voice service performance and availability
Maintain documentation for call flows, routing configurations, and telephony environments
Assist with capacity planning and optimization efforts
Support incident management and root cause analysis activities
Ensure compliance with organizational standards and security requirements
Participate in testing and deployment activities for contact center enhancements
Qualification
Required
5+ years of experience supporting enterprise voice and contact center environments
Strong understanding of PSTN
Strong understanding of SIP
Strong understanding of Voice Routing
Strong understanding of Carrier Connectivity
Hands-on experience managing number porting lifecycle activities
Experience with LOA processing
Experience with Carrier coordination
Experience with DID inventory management
Strong Webex Contact Center (WxCC) administration experience
Experience designing and supporting Call Flows
Experience designing and supporting IVR Systems
Experience designing and supporting Contact Center Routing Strategies
Strong troubleshooting and root cause analysis skills
Experience supporting customer-facing voice applications
Excellent communication and stakeholder management skills
Preferred
Experience with Webex Contact Center Flow Designer
Experience implementing skill-based routing strategies
Queue optimization and workforce routing experience
Experience supporting cloud contact center platforms
Experience with enterprise voice modernization initiatives
Experience participating in contact center migrations or platform transformations
Cisco collaboration and contact center technologies experience
Bachelor's Degree in Information Technology, Telecommunications, Computer Science, or related field preferred
Cisco Webex Contact Center Certification preferred
Cisco CCNP Collaboration preferred
Cisco CCNA Collaboration preferred
Cisco Contact Center Certifications preferred
Experience with Webex Contact Center is highly preferred
Experience supporting enterprise-scale customer service operations preferred
Exposure to cloud contact center modernization projects is a strong plus
Company
SIRITECH SOLUTIONS CORP
SiritechSolutions Corp (“Siritech”) is an IT professional services firm providing expertise to empower clients’ businesses.
51-200 employees
H1B Sponsorship
SIRITECH SOLUTIONS CORP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
73%
Represents job field similar to this job
Engineering and Development
Product Management
Customer Service and Support
Management and Executive
Trends of Total Sponsorships
*2026 (2)
2025 (4)
2024 (9)
2023 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase