NetFortris, A Sangoma Company · 1 month ago
Software Engineering Manager -UCaaS (Remote)
United States
Full-time
Remote
Lead/Staff
5+ years expNetFortris, A Sangoma Company is seeking an Engineering Manager who will drive outcomes in their UCaaS voice platform. The role involves leading senior software and infrastructure engineers, partnering with product management, and ensuring operational excellence while maintaining a high-performing remote team.
Cloud ComputingCyber SecurityInformation TechnologyTelecom & CommunicationsSoftwareCloud InfrastructureInternetLocation Based Services
No H1B
Responsibilities
Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
Partner with Product Management to define goals, set priorities, and translate strategy into execution
Drive planning and delivery of new features and services while maintaining operational excellence
Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
Champion best practices in infrastructure as code, reproducibility, automation, and observability
Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
Strengthen monitoring, alerting, and system visibility across our VoIP environment
Ensure voice infrastructure is highly available, scalable, and resilient
Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
Lead a high-performing remote team with trust, ownership, and clear communication
Qualification
Required
5 years of software, infrastructure, SRE or platform engineering experience
Leadership and initiative
Ability to lead a remote-work team
Organized and detail oriented
Experience working in a Linux or UNIX-like environment
Experience with Infrastructure as Code tooling, such as Ansible or Docker
Relational Databases such as MySQL or PostgreSQL
Experience with version control using Git
Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
English fluency and strong writing skills
Preferred
Experience with cloud infrastructure such as AWS or OpenStack
Proficient with VoIP (SIP, RTP and other real-time communication protocols)
Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
Experience with programming languages such as PHP or Lua
Benefits
Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
Matching 401K program - 100% match on 4%.
Employee Stock Purchase Plan after one year of service.
Flexible Time Off & Company Holidays
Entrepreneurial work environment partnered with high growth career opportunities
Company
NetFortris, A Sangoma Company
Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-29Acquired
2014-01-27Private Equity
Leadership Team
Gene Carr
co-Chief Executive Officer
Recent News
Company data provided by crunchbase