RTX · 1 month ago
Senior Operations Analyst – Service Management Operations
United States
Full-time
Remote
Senior Level
$87K/yr - $165K/yr
5+ years expRTX, the world's largest aerospace and defense company, is seeking a Senior Operations Analyst for their Service Management Operations team. This role provides advanced operational, analytical, and coordination support to enhance financial, compliance, vendor, and performance management processes within the organization.
AerospaceIndustrialArtificial Intelligence (AI)ManufacturingNational DefenseSoftwareVenture CapitalMachine LearningMilitarySecurity
No H1B
U.S. Citizen Only
Responsibilities
Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items
Maintain and improve operational documentation, procedures, resource repositories, and team records
Lead small‑scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency
Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices
Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight
Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership
Identify budget risks or anomalies and work proactively with partners to resolve issues
Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate
Track and drive remediation actions, risk mitigation activities, and governance commitments to closure
Support operational readiness activities, including business continuity planning and control adherence
Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation
Support preparation for vendor performance reviews and governance materials
Coordinate directly with procurement, sourcing, finance, and legal teams to ensure accurate and timely vendor operations
Track contract milestones, deliverables, and operational commitments
Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards
Analyze operational and performance trends to provide insights that support leadership decision‑making
Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting
Qualification
Required
Bachelor's degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience
5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions
Strong organization and prioritization skills with excellent attention to detail
Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills
Strong communication skills and an ability to partner effectively across cross‑functional teams
Demonstrated analytical skills and experience using data to solve business problems
Preferred
Experience with reporting and visualization tools such as Power BI or Tableau
Familiarity with service management, governance processes, or digital technology operations
Experience supporting projects, operational initiatives, or process improvement activities
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company
RTX
RTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.2MKey Investors
US Department of Energy
2024-11-14Grant· $0.2M
2020-04-03IPO
Leadership Team
Christopher Calio
Chairman & Chief Executive Officer
Juan Bedout
Executive Vice President and Chief Technology Officer
Recent News
2026-07-10
2026-07-10
All Content from Business Insider
2026-07-10
Company data provided by crunchbase