RTX · 2 weeks ago
Service Now Sys Administrator
United States
Full-time
Remote
Senior Level
$108K/yr - $204K/yr
8+ years expRTX, the world's largest aerospace and defense company, is seeking a seasoned ServiceNow System Administrator to join their Service Management Platform team. In this role, you will manage the administrative responsibilities of the ServiceNow platform and provide advanced operational support while collaborating with various teams.
AerospaceIndustrialArtificial Intelligence (AI)ManufacturingNational DefenseSoftwareVenture CapitalMachine LearningMilitarySecurity
No H1B
U.S. Citizen Only
Responsibilities
Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management
Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements
Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies
Develop and maintain automated workflows, business rules, and integrations to streamline business processes
Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs
Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making
Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption
Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals
Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations
Qualification
Required
Bachelor's Degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience) and minimum 8 years of related experience
Proficiency in multiple ServiceNow modules like ITSM, HRSD, CMDB, ITOM, ITAM, CSM, Source to Pay etc
ServiceNow Certified System Administrator (CSA)
Working knowledge of ITSM processes
Working knowledge of SAFe (Scaled Agile Framework)
Preferred
ServiceNow Certified Implementation Specialist (CIS)
ITIL V4 Foundation Certification
Customer-centric mindset
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work in a large and matrixed corporate environment
Ability to work with, and influence, all levels of management
Strong time management and prioritization skills
Desire and ability to quickly learn and apply new concepts
Benefits
Compensation
Healthcare
Wellness
Retirement and work/life benefits
Career development and recognition programs
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company
RTX
RTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.2MKey Investors
US Department of Energy
2024-11-14Grant· $0.2M
2020-04-03IPO
Leadership Team
Christopher Calio
Chairman & Chief Executive Officer
Juan Bedout
Executive Vice President and Chief Technology Officer
Recent News
2026-07-10
2026-07-10
All Content from Business Insider
2026-07-10
Company data provided by crunchbase