General Dynamics Information Technology · 1 month ago
ServiceNow Developer / Administrator
United States
Full-time
Remote
Mid Level
$98K/yr - $115K/yr
3+ years expGeneral Dynamics Information Technology is a leading IT and mission services provider for the government. They are currently seeking a ServiceNow Developer / Administrator to support the Centers for Medicare & Medicaid Services (CMS) by maintaining and enhancing the ServiceNow platform to ensure its reliability and compliance with best practices.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues
Perform day-to-day administration of service requests on the ServiceNow platform
Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews
Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer
Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers
Create and maintain clear technical documentation for configurations, updates, and small development tasks
Stay informed on ServiceNow platform updates and features
Identify opportunities to streamline administrative tasks and improve platform usability
Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements
Qualification
Required
3–5+ years of experience supporting or developing on the ServiceNow platform
Working knowledge of JavaScript and ServiceNow scripting fundamentals
Hands-on experience with core platform components such as: Business Rules, UI Policies, Client Scripts, Service Catalog and basic workflows/Flow Designer, CMDB fundamentals
Ability to troubleshoot issues logically and work collaboratively to solve problems
Strong communication and documentation skills
Experience working in Agile/Scrum environments
Preferred
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
Certified System Administrator (CSA) certification
Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.)
Familiarity with REST APIs and basic integration concepts
Understanding of ITIL concepts
Some experience with Performance Analytics, reporting, or Dashboard creation
Benefits
Full-flex work week to own your priorities at work and at home, with core work hours Monday – Friday 9:00 AM ET – 3:00 PM ET
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Challenging work that makes a real impact on the world around you
Remote work
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee’s date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
96%
Represents job field similar to this job
Engineering and Development
Management and Executive
Trends of Total Sponsorships
*2026 (17)
2025 (31)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Jylinda Johnson
Senior Vice President - Federal Civilian Division
Rebecca McHale
SVP, Human Resources and Communications
Recent News
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