Nava · 1 month ago
Manager, Central Operations, Knowledge Management
United States
Full-time
Remote
Lead/Staff
$130K/yr - $149K/yr
7+ years expNava is a consultancy and public benefit corporation focused on simplifying government services. The Manager, Central Operations, Knowledge Management will establish and own the knowledge infrastructure at Nava, ensuring it is structured for both human and AI use, while also leading the design and implementation of the knowledge framework across the organization.
Artificial Intelligence (AI)AppsCloud ComputingElectronicsGovernmentSoftwareAgentic AICloud Data ServicesComputerGenerative AIGovTechWeb Development
No H1B
U.S. Citizen Only
Responsibilities
Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
Opportunity to build a team as the function scales, based on business need
Qualification
Required
7+ years of experience in knowledge management, content strategy, digital transformation, or operations - with a demonstrated focus on building knowledge systems, not just managing documentation
Experience designing AI-ready knowledge frameworks: structuring content for machine consumption, defining metadata standards, and governing content with downstream AI use in mind
Proven ability to set and enforce enterprise-wide content standards and governance models across a multi-stakeholder environment
Experience with knowledge base platforms and collaboration tools, including Confluence; comfort evaluating and integrating tooling across the knowledge stack
Strong information architecture skills: taxonomy design, metadata management, and enterprise search optimization
Experience building KPI frameworks for knowledge management, including measuring content health, reuse, and business impact — not just usage
Exceptional cross-functional collaboration and stakeholder alignment skills; can influence without authority and drive adoption across all levels of an organization
Comfortable operating across strategic design and hands-on execution within the same week
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn't require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Preferred
Experience implementing knowledge bases integrated with AI tools, chatbots, or LLM-based workflows
Familiarity with semantic data models, knowledge graph technologies, or structured content for AI consumption
Experience in a 0-to-1 environment, such as a start-up or leading a net-new function within an organization
Background in professional services, government technology, or a similarly complex, multi-stakeholder environment
Relevant certification in knowledge management, information architecture, or a related discipline
Benefits
Comprehensive medical, dental, and vision plans to support your overall health needs
Nava provides disability, life, and accidental death insurance at no cost
Vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Enjoy 12 paid federal holidays each year on top of your regular PTO
When Nava meets its goals, eligible employees receive a performance-based annual bonus
Paid time off for new parents, plus weekly meals delivered to your home
Full platform offering physical, mental, & emotional health resources & support tools
See doctors online with no copay through UnitedHealthcare’s virtual visit program
Earn extended unpaid leave after continuous service for personal growth or rest
Nava matches 4% of your salary to support your retirement savings plan
Remote-first environment with flexibility built around your schedule and responsibilities
Company laptop & setup assistance provided via Staples for remote work needs
Monthly reimbursement to help offset eligible home office utility expenses
Internal training programs and resources to help grow your professional skills
LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Get rewarded when you refer great people who join the Nava team
Pre-tax commuter programs to support in-office travel when applicable
A collaborative and remote-friendly team environment where people genuinely care
Company
Nava
Nava is a technology consultancy and public benefit corporation working to make government services simple and effective.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rohan Bhobe
CEO and Co-founder
Senongo Akpem
VP of Design
Recent News
Government Technology US
2026-05-14
EIN Presswire
2026-03-04
Washington Technology
2025-03-14
Company data provided by crunchbase