Raytheon · 1 month ago
Associate Director – Service Management Operations
United States
Full-time
Remote
Lead/Staff
$157K/yr - $299K/yr
10+ years expRTX, the world's largest aerospace and defense company, is seeking an Associate Director – Service Management Operations to lead operational excellence within the Digital Technology organization. This role focuses on effective business operations, financial management, governance, vendor partnerships, and performance reporting while ensuring collaboration across various departments.
LegalTelecom & CommunicationsCloud ComputingIntellectual PropertyInternetWeb Hosting
No H1B
U.S. Citizen Only
Responsibilities
Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution
Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes
Helps teams adjust smoothly to new processes, priorities, or organizational shifts; builds strong, trust‑based relationships across enabling functions and business teams and fostering constructive collaboration and resolving conflicts
Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship
Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities
Monitors spending, validates allocations, and ensures transparency in financial reporting
Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews
Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule
Maintains compliance documentation and partners across teams to align with risk and audit requirements and actions
Acts as the primary SPOC for all vendor‑facing activities, including contract execution, renewals, billing, onboarding, vendor evaluation and selection, performance reviews, and issue escalation
Collaborates with sourcing, procurement, finance, and legal partners to support contract negotiations and ensure adherence to policies
Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics
Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities
Builds and maintains dashboards, scorecards, or reports to support leadership decision‑making
Ensures data quality, consistency, and timely updates across reporting cycles
Qualification
Required
Bachelor's degree in a STEM-related field with 12 years of work experience
10+ years of experience in digital operations, business management, service management, compliance and governance, or a related discipline
Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting
Excellent organizational, communication, and stakeholder-management skills
Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams
Strong analytical skills and ability to structure data into clear insights
Preferred
Experience working in large, complex, or matrixed organizations
Prior experience scaling enterprise services or digital service adoption initiatives
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company
Raytheon
Raytheon, an RTX business, creates next-generation defense solutions that are smarter, faster and better than previously thought possible.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
United States Air Force
2012-01-17Series Unknown· $5.5M
2009-10-26Acquired
2009-10-01Series Unknown· $10.5M
Leadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Kieran Nolan
Chief Enterprise Architect / IT CTO
Recent News
2025-08-29
EIN Presswire
2025-07-29
2025-07-28
Company data provided by crunchbase