Astrica · 1 day ago
ServiceNow Technical Consultant (SPM)
United States
Full-time
Remote
Mid Level
3+ years expAstrica is a company focused on reimagining the ServiceNow partnership by blending smart automation with human-first change management. They are seeking a ServiceNow Technical Consultant to implement solutions on the ServiceNow platform, lead best practices, and collaborate with team members to achieve project goals.
Information Technology & Services
Responsibilities
Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
Qualification
Required
3+ years of ServiceNow platform experience, including hands-on expertise in Strategic Portfolio Management (SPM) (Demand, Project, Portfolio, and Resource Management)
3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate business needs into scalable technical solutions
Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, decomposing epics, and aligning development to business priorities
Strong capability in solution design and technical oversight, including estimation, guiding development/configuration, and enforcing best practices across integrations, data models, and instance management
Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom SPM solutions, and driving adoption and business value
Preferred
Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development
CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM)
Suite Certifications
Company
Astrica
Astrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-01Seed
Company data provided by crunchbase