Collectors · 2 weeks ago
Senior Customs Clearance Manager
United States
Full-time
Remote
Senior Level
$118K/yr - $191K/yr
7+ years expCollectors Universe, Inc. is the leading creator of innovative technology that provides value-added services for collectors worldwide. The Senior Customs Clearance Manager will be responsible for end-to-end oversight, compliance, and coordination of international shipment activity within the company's logistics network, focusing on customs compliance and cross-functional coordination to ensure smooth transport across borders.
MarketingSoftwareConsumer ApplicationsConsumer ResearchConsumer Software
No H1B
Responsibilities
Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
Ensure correct routing, destination handling, and system setup across all international shipments
Maintain 'Shipping Hold' status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
Monitor shipments for port accuracy, customs status, and documentation completeness
Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
Produce exception reports and escalate issues to management within a 48-hour SLA
Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
Closely monitor turnaround times (TATs) and shipment progress from intake through return
Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
Provide clear, timely status updates and resolution paths for international stakeholders
Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
Partner with Operations, IT, and cross-functional stakeholders to:
Strengthen system safeguards
Reduce reliance on manual tracking and fragmented documentation
Automate destination validation and routing checks
Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
Contribute to the development and enforcement of standardized international logistics procedures
Qualification
Required
7-10+ years of experience in international logistics, supply chain, or shipping operations
Working knowledge of customs processes, commercial invoices, and international shipping documentation
Strong attention to detail and ability to manage complex, multi-step workflows
Proven ability to track, audit, and resolve exceptions in high-volume environments
Strong cross-functional communication skills
Preferred
Extensive (10 years+) experience managing TIB shipments or bonded logistics processes
Familiarity with warehouse management and order management systems
Experience supporting Asia Pacific logistics flows
Background in operational compliance or process improvement
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Full-time employees are eligible for fertility, commuter, and educational assistance benefits
We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
All salaried employees are eligible for flexible time-off
All regular, full-time employees are eligible for ten company paid holidays
Employees receive discounts on select grading services for approved submissions
Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
2021-01-01Post Ipo Equity
1999-11-12IPO
Leadership Team
Nat Turner
Chairman & CEO
Joshua Rabenovets
Chief Marketing Officer
Recent News
SEC
2026-06-18
Sports Business Journal
2026-05-15
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