Netcracker Technology · 1 week ago
Client Delivery Partner
United States
Full-time
Remote
Director/Executive
12+ years expNetcracker Technology is part of NEC Corporation, specializing in telecom software and services. The Client Delivery Partner is responsible for end-to-end delivery and account management for telecom clients, ensuring successful program execution and sustained client relationships.
Telecommunications
Responsibilities
Act as the primary executive interface for telecom clients on BSS programs
Build and nurture long-term relationships with C-level stakeholders (CIO, CTO)
Position as a trusted advisor on BSS transformation and digital strategy
Lead governance forums, steering committees, and executive reviews
Own end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)
Own overall account strategy, growth roadmap, and client satisfaction
Manage account P&L, including revenue forecasting, margin management, and cost optimization
Identify and drive upsell, cross-sell, and new business opportunities
Expand footprint across BSS and adjacent domains (OSS, Digital, Cloud)
Ensure high client retention and develop multi-year strategic partnerships
Monitor account health metrics (CSAT, NPS, revenue growth, utilization)
Lead contract negotiations, renewals, and commercial discussions
Ensure programs are delivered on time, within scope, and budget
Lead large cross-functional teams (onshore/offshore, vendors, partners)
Manage risks, dependencies, and escalations proactively
Qualification
Required
12–18+ years of experience in telecom IT with strong BSS exposure
Proven experience managing large telecom accounts and delivery portfolios
Strong track record in revenue growth and client relationship management
Deep expertise in BSS domain
Experience working with Tier 1/Tier 2 telecom operators
Account management and client relationship building
Program and portfolio delivery leadership
Commercial acumen and P&L ownership
Strategic thinking with growth mindset
Negotiation and executive communication skills
Leadership across global teams
Ability to travel
Bachelor's degree in Engineering, IT, Telecommunications, or related field
Company
Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy.
10001+ employees
H1B Sponsorship
Netcracker Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
2%
Represents job field similar to this job
Sales
Engineering and Development
Management and Executive
Accounting and Finance
Customer Service and Support
Marketing
Trends of Total Sponsorships
*2026 (3)
2025 (15)
2024 (1)
2023 (3)
2022 (11)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Andrew Feinberg
CEO & Chairman
Frank DeTraglia
Chief Customer Officer
Company data provided by crunchbase