Aspire General Insurance · 1 month ago
Claims Process Innovation Manager
United States
Full-time
Remote
Lead/Staff
$100K/yr - $150K/yr
7+ years expAspire General Insurance Company is dedicated to providing affordable specialty auto coverage while maintaining exceptional service. The Claims Process Innovation Manager will lead the design and improvement of claims processes, ensuring efficiency and quality, while collaborating with various teams to implement innovative solutions and manage vendor relationships.
Property & Casualty InsuranceFinanceProfessional ServicesAuto InsuranceFinancial ServicesInsurance
Responsibilities
Lead the design, governance, and continuous improvement of claims processes across multiple business lines
Manage and prioritize a portfolio of process innovation and automation initiatives aligned to business strategy and operational priorities
Oversee and actively participate in testing and validation of new vendor solutions, automation tools, and technology functionality
Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services (Training, Quality, SIU, Subrogation, Appraisal, TL and Salvage) to identify and implement process improvements
Maintain governance of standard claims processes, ensuring documentation, communication, change management, and adoption across the organization
Partner with Technology teams and Product Owners to validate new functionality, support implementation, and ensure sustainability of changes
Conduct and oversee vendor quality and performance reviews to ensure service delivery aligns with contractual, compliance, and performance expectations
Partner with Analytics to quantify efficiencies, track ROI, and monitor the impact of new processes, automation, and vendor solutions
Provide leadership, prioritization, and guidance to assigned process resources or matrixed project contributors
Support organizational redesign and transformation initiatives by ensuring process alignment and operational readiness
Serve as a subject matter expert and thought leader in claims process design and innovation, influencing decision-making and change adoption across Claims
Perform hands-on process analysis, workflow mapping, root cause analysis, and validation activities as needed
Other duties as assigned
Qualification
Required
7+ years of experience in claims operations or process improvement
Strong knowledge of claims operations
Demonstrated ability to lead initiatives and influence stakeholders
Experience with vendor solutions and system testing
Strong analytical and facilitation skills
Preferred
Prior people or project leadership experience
Lean, Six Sigma, Agile, or Change Management certification
Experience with governance or compliance oversight
Benefits
Medical
Dental
Vision
PTO
401k
Company observed Holidays
Company
Aspire General Insurance
Aspire General Insurance Company is a California-domiciled, private passenger auto liability and physical damage carrier with combined management experience of over 100 years, servicing the needs of its customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2025-08-27Debt Financing
Recent News
2026-01-22
Company data provided by crunchbase