Texas Oncology · 1 month ago
IT Operations Analyst Summer Intern - Richardson, Tx
Richardson, TX
Internship
Onsite
InternTexas Oncology is the largest community oncology provider in the country, dedicated to delivering high-quality, evidence-based cancer care. They are seeking an IT Operations Analyst Summer Intern to assist with day-to-day computer support operations, including troubleshooting, device setup, and IT service processes, while gaining valuable real-world experience in information technology.
Non ProfitBiotechnologyHealthcareAssociationHealth CareOncology
Responsibilities
Assist with first-level IT support by answering end-user calls and tickets, troubleshooting and resolving routine issues with computers, printers, copiers, and common software; escalate more complex issues as needed
Provide basic system maintenance support to help optimize PC performance, including disk checks, defragmentation and end-user email assistance
Perform basic troubleshooting for laptops, desktops, monitors, mobile devices, and standard business applications
Document and track end-user issues, network issues, service requests, vendor communications, hardware/software orders and support activities, ensuring accurate and timely updates
Support user account administration by assisting with setup or deactivation of user IDs in practice management system and submitting requests to the corporate office in file server and email access
Assist with PC set-up, including imaging computers, installing software, and preparing devices for deployment
Receive, process, and ship desktops, laptops, and accessories; help maintain inventory organization and asset tracking records
Assist with PC refresh initiatives, including supporting device upgrades and replacements, coordinating basic user migrations to new equipment, and helping ensure systems meet security and compliance requirements for audit readiness
Collaborate with IT team members on day-to-day operations, maintenance activities, and ongoing support needs
Help maintain documentation, process updates, and participate in team projects and other assigned learning opportunities
Qualification
Required
Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred
Previous computer network experience is a plus
Basic understanding of Windows computers, Microsoft Office, mobile devices, and common workplace software applications
Interest in learning about desktop support, device deployment, networking, and IT service operations
Strong organizational skills, attention to detail, and willingness to learn new technologies and processes
Must have strong communication, excellent customer service, and teamwork skills
Benefits
Medical
Dental
Vision
Life Insurance
Short-term and Long-term disability coverage
A generous PTO program
A 401k plan that comes with a company match
A Wellness program that rewards you practicing a healthy lifestyle
Tuition Reimbursement
An Employee Assistance program
Discounts on some of your favorite retailers
Company
Texas Oncology
Founded in 1986, Texas Oncology is a pioneer in high quality community-based cancer care.
Founded in 1986
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Paulson
CEO
Jason Shook
Chief Operating Officer | Chief Financial Officer
Recent News
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