Performance Health · 2 weeks ago
Distribution Center Operations Manager
Indianapolis, IN
Full-time
Onsite
Lead/Staff
5+ years expPerformance Health is seeking a Distribution Center Operations Manager to join our team in Indianapolis. In this role, you will be responsible for managing daily workflows, ensuring operational efficiency, and supporting the goals for cost, quality, and safety.
HealthcarePharmaceuticalHealth Care
Responsibilities
Lead daily distribution center operations, including order fulfillment, inventory management, receiving, and shipping. Ensure efficient and accurate order processing to meet customer expectations
Oversee recruitment, hiring, training, and development of distribution staff. Manage performance evaluations, cross-training, and scheduling to maintain a productive workforce
Implement and enforce safety procedures and compliance with company policies and industry regulations. Foster a safety-conscious culture and conduct regular audits to maintain a safe work environment
Identify and drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve quality. Utilize data-driven insights to implement best practices and streamline workflows
Ensure effective inventory management practices, including cycle counts, stock rotation, and loss prevention. Maintain accurate inventory records and support inventory audits
Collaborate with the customer service team to address customer inquiries and resolve issues related to order fulfillment. Ensure timely and accurate order processing to meet customer satisfaction goals
Lead and support retail and ecommerce fulfillment operations across direct-to-consumer (DTC), wholesale, and marketplace channels, ensuring seamless order execution and exceptional customer experience. Collaborate cross-functionally with Supply Chain, Customer Service, Sales, and Operations teams to drive accurate, timely, and cost-efficient order fulfillment. Monitor fulfillment performance, identify process improvement opportunities, and implement solutions that enhance operational efficiency, scalability, and service levels across all channels
Manage operational priorities tied to seasonal demand, promotional activity, retail replenishment, returns, and service-level commitments. Use order, inventory, and labor data to balance speed, accuracy, and cost
Partner with vendors, carriers, and internal departments (sales, IT, and finance) to support operational goals and resolve any supply chain issues
Track key performance indicators (KPIs) for productivity, accuracy, cost, and safety. Develop action plans to achieve or exceed performance targets
Assist in creating and managing the annual budget, monitoring expenses, and implementing cost-saving initiatives without compromising quality
Leverage Warehouse Management Systems (WMS) and other tools to optimize workflow, monitor inventory, and manage resources effectively
Collaborate with IT, customer service, and commercial teams to support WMS, order management system, ecommerce platform, and carrier integration needs that impact fulfillment performance and customer experience
Performs other duties as assigned
Qualification
Required
High school diploma or GED required
5-8 years of progressive leadership experience in warehouse/distribution center operations
Demonstrated leadership experience overseeing retail, ecommerce, omnichannel, or direct-to-consumer fulfillment operations, with a proven ability to drive operational excellence, scalability, and customer satisfaction
Proficiency in Warehouse Management Systems (WMS), inventory control, and order fulfillment processes
Working knowledge of order management systems, ecommerce fulfillment workflows, parcel carrier operations, returns processing, and customer delivery expectations
Strong knowledge of safety regulations, quality standards, and distribution metrics
Proven ability to lead and develop a team, manage cross-functional relationships, and foster a collaborative work environment
Excellent analytical, problem-solving, and organizational skills
Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting
Ability to travel up to 10% of the time, including overnight travel
Preferred
Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field strongly preferred
Benefits
Healthcare
Insurance benefits
Retirement programs
Paid time off plans
Family and parenting leaves
Wellness programs
Discount purchase programs
Competitive base salary and the opportunity to earn bonus, plus benefits
Company
Performance Health
Performance Health is a global consumer branded health, wellness and self-care company.
1001-5000 employees
H1B Sponsorship
Performance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Management and Executive
Trends of Total Sponsorships
*2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-05-31Acquired
2015-08-01Private Equity
2012-11-01Private Equity
Leadership Team
Greg Nulty
Chief Executive Officer
Andrew Booker
Chief Financial Officer
Recent News
2025-04-23
Company data provided by crunchbase