LoanCare · 1 month ago
Senior Servicing Operations Analyst-Remote
United States
Full-time
Remote
Senior Level
$75K/yr - $140K/yr
7+ years expLoanCare is a leading full-service mortgage loan subservicer, dedicated to delivering excellence to banks, credit unions, and homeowners. The Senior Servicing Operations Analyst role focuses on improving operational efficiency through process analysis, automation opportunities, and strategic planning support.
Financial Services
Responsibilities
Lead process improvement initiatives and optimization of complex processes
Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities
Support leadership by assisting with requirements, prioritization, and strategic planning
Analyze, document, and map operational processes to ensure alignment with project objectives
Lead UAT strategy, risk identification, test planning, and defect escalation
Oversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment
Evaluate downstream system impacts and coordinate solutions with IS and reporting partners
Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions
Manage high‑visibility reporting, documentation, and communication for senior leadership
Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members
Support regulatory, compliance, audit, and risk management activities through expert‑level analysis
All other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Minimum of 7 years of experience in business analysis, process engineering, or related discipline
Proven track record of leading complex requirements and driving transformation initiatives
Expert-level expertise in mortgage servicing operations and associated systems
Strong proficiency with Microsoft Office, including advanced Excel
Advanced SQL proficiency
Demonstrated ability to influence stakeholders and support effective decision-making
Exceptional written, verbal, and executive-level communication skills
Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred
Ability to independently manage multiple high-priority initiatives simultaneous
Experience working within Agile, Waterfall, and hybrid project delivery methodologies
Preferred
Bachelor's Degree or equivalent in Business, Finance, Computer Science or related field
Hands-on experience with MSP or other complex mortgage servicing platforms
Proven experience designing or coordinating automation, workflow, or digital transformation solutions
Lean Six Sigma or similar process improvement certification
Proficiency with PowerBI or comparable business intelligence and reporting
Demonstrated success leading enterprise-wide initiatives or large-scale operational projects
Benefits
Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan and employee stock purchase plan
Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Programs that celebrate achievements and milestones
Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth
Flexibility to work remotely, while staying connected through virtual engagement
Company
LoanCare
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Lauter
Chief Financial Officer and Executive Vice President
Suzanne Szymoniak
Chief Compliance Officer, SVP
Company data provided by crunchbase