This job has closed.

Signature Performance, Inc. · 2 weeks ago

EPIC Revenue Cycle Optimization Analyst

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

3+ years exp

Signature Performance, Inc. is dedicated to lowering healthcare administrative costs for federal government agencies, payers, and providers. They are seeking an EPIC Revenue Cycle Optimization Analyst who will optimize, configure, and support EPIC revenue cycle modules to enhance financial performance for managed services clients.

HealthcareHealth Care

Growth Opportunities

Responsibilities

Partner with Revenue Cycle Operations to:

Develop best practice processes for Epic functionality

Reduce clicks and reliance on manual processes

Improve user workflow inside Epic

Support QA program through Epic system capabilities

Maintain Epic-based productivity tracking frameworks using: User activity logs, work queue volumes and throughput metrics, touches per account and completion rates

Reduce DNFB/DNFC

Improve clean claim rate and first-pass yield

Decrease days in A/R and denial volumes

Translate operational challenges into Epic system solutions (e.g., workflow redesign)

Support frontline teams by aligning Epic functionality to real-world workflows

Lead enterprise work queue strategy across managed service clients:

Optimize routing logic and prioritization rules

Align work queues to roles, skillsets, and productivity standards

Eliminate duplicate work and unnecessary touches

Advises operational leaders on Epic best practices and adheres to system guidelines

Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement

Maintains deep understanding of Epic functionality and maintains all certifications and new release updates

Performs account level reviews and audits to ensure optimal system performance

Participates in assessments to identify opportunities for client improvement

Help to increase revenue through standardizing workflows and process improvement

Serve as a key liaison between:

Revenue Cycle Operations

Product and Technology teams

Client stakeholders

Provide subject matter expertise on Epic capabilities and constraints

Leverage Epic reporting tools to:

Monitor KPIs and operational performance

Identify system-driven improvement opportunities

Serve as the lead for Epic issues identified and new change requests

Manages logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic

Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity

Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality

Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

Qualification

Epic Revenue Cycle ApplicationsEpic Administrator Certification - Resolute HB and PBHealthcare Revenue Cycle OperationsRevenue Cycle Workflows - Patient AccessRevenue Cycle Workflows - CodingRevenue Cycle Workflows - BillingRevenue Cycle Workflows - Accounts Receivable Follow-UpRevenue Cycle Workflows - Cash PostingEpic Reporting ToolsInterface and Interface MessagesCollaboration & Influence