LifeStance Health · 1 month ago
Help Desk Specialist
United States
Full-time
Remote
Entry Level
$25/hr - $28/hr
1+ years expLifeStance Health is a leading mental health practice group dedicated to helping individuals, families, and communities with their mental health needs. They are seeking a Help Desk Specialist to provide front-line technical support for clinical applications and assist with hardware and software issues. This role will involve troubleshooting, responding to inquiries, and ensuring timely resolution of support requests while maintaining a high level of customer service.
HealthcareHospitalHealth CareMedical
Responsibilities
Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures
Provide timely and effective user support via phone and ticketing system
Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration
Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows
Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement
Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs
Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support
Qualification
Required
1 to 2 years of experience providing customer support or delivering training on software applications within clinical settings, required
Demonstrated experience with EHR systems required; experience with AdvancedMD or Athenahealth is highly desirable
Strong organizational and time management skills, with the ability to meet tight deadlines and effectively prioritize competing tasks
Excellent communication and customer service skills, with the ability to convey information clearly and professionally
Ability to collaborate effectively with all levels of management, team members, and clinicians in a patient and professional manner
Proficiency in Microsoft Office Suite, SharePoint, and Microsoft Teams
Preferred
Associate's degree in healthcare, business, or a related field preferred, or equivalent combination of education and experience
1 to 2 years of experience diagnosing and resolving technical issues related to hardware, software, and network systems, strongly preferred
Benefits
Medical
Dental
Vision
AD&D
Short and long-term disability
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Company
LifeStance Health
LifeStance is a national provider of behavioral healthcare services with operations across the country.
5001-10000 employees
H1B Sponsorship
LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
13%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Sales
Management and Executive
Trends of Total Sponsorships
*2023 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$410.25MKey Investors
Silversmith Capital Partners
2026-05-07Post Ipo Secondary· $285.25M
2024-05-21Post Ipo Secondary· $125M
2021-06-09IPO
Leadership Team
Chuck Solomon
Director of Employer Branding, Recruitment Marketing & Clinical Recruiting Operations
Warren Gouk
Chief Administrative Officer (CAO)
Recent News
Behavioral Health Business
2026-06-18
Behavioral Health Business
2026-06-18
Behavioral Health Business
2026-05-10
Company data provided by crunchbase