technology& · 3 weeks ago
Information Technology Help Desk Analyst
United States
Full-time
Remote
Entry LevelTechnology& is hiring Help Desk Analysts to support its IT help desks for a large multinational client. The role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.
Computer Software
No H1B
Hiring Manager
Asif Khan
Responsibilities
Respond professionally to customer inquiries via phone, email, or chat
Provide Tier 1 help desk support for IT systems or operational services
Assist students, staff, parents, or other stakeholders with inquiries and service requests
Log and track incidents, service requests, and inquiries using CRM and ITSM
Research solutions using knowledge bases, workflows, and predefined scripts
Diagnose issues and provide initial troubleshooting or guidance to resolve problems
Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support
Maintain accurate records of interactions, resolutions, and actions taken
Follow quality standards, service level expectations, and operational procedures
Qualification
Required
Excellent communication skills with strong customer service orientation
Ability to remain calm, patient, and professional when handling customer inquiries
Strong listening skills with an empathetic and positive communication style
Detail‑oriented with strong organizational and time‑management skills
Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint
Benefits
Flexible Support
Hourly Rate: Competitive
The role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.
This position is part of a flexible remote support pool where candidates will receive paid training.
Company
technology&
technology& is a premier technology consulting firm dedicated to empowering businesses of all sizes with cutting-edge solutions that drive growth, efficiency, and innovation.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase