BlerdTech · 1 month ago
Help Desk Analyst, Level 2
United States
Full-time
Remote
Mid Level
2+ years expBlerdTech is a company focused on providing innovative technology solutions, and they are seeking a Help Desk Analyst, Level 2 to assist with complex incident resolution and service requests related to Microsoft M365. The role involves technical support, troubleshooting, and managing help desk tickets to ensure efficient service delivery.
Cyber SecurityMarketingSocial MediaAppsDigital MarketingSocial Media ManagementWeb Design
No H1B
U.S. Citizen Only
Responsibilities
Field incoming help requests from end users via self-service ticket creation, telephone, e-mail and in person in a courteous and professional manner
Add and remove user accounts as necessary, following standard procedures
Provides after hours and on-call support as needed
Provide technical support and troubleshooting for M365 issues. (1-3 day SLA)
Participate in monthly technical meetings with management, development team, and operations to provide updates on assignments and help coordinate interdependent project tasks
Work on help desk tickets and service requests for Microsoft 365 Online
Qualification
Required
Minimum 2 years of experience working with M365
Ability to work independently, prioritize effectively, multitask, and manage time appropriately
Excellent problem solving, critical thinking, and analytical skills
Professional experience working directly with clients and customers to provide technical support and guidance
Ability to think creatively to find solutions to business problems and issues
Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences
Ability to work well under pressure
Strong problem-solving and critical-thinking skills
Experience troubleshooting issues and providing customer support for service requests related to Microsoft 365 Online environment
Minimum of a High School Diploma or Technical School Training. Certifications are a plus!
Ability to pass background check
Benefits
Contract work generally doesn't provide the same level of benefits as working at a company as a permanent employee, but as a contract employees you are paid more hourly.
Contractual employees are also responsible for obtaining their own insurance and retirement savings but we do offer some group discounts on purchases.
Remote work has several benefits, including increased flexibility, improved work-life balance, reduced commuting time and costs, access to a larger pool of job opportunities, and lower overhead costs for businesses.
Flexible schedules refer to the ability to adjust and adapt one's work hours to accommodate personal needs and preferences. This may include working part-time, job-sharing, telecommuting, or working outside of traditional business hours.
Access Perks Program
We’re thrilled to announce an incredible addition to our employee benefits – Access Perks, the largest private discount network in America! Access Perks is designed to help you maximize your savings and enrich your daily experiences with exclusive discounts.
Training & Certification Discounts
Our team's success depends on the depth of our knowledge, which is why we prioritize staying up-to-date with the latest technology trends. Our HR department ensures that we have access to both internal and online self-paced training programs for continuous learning.
Company
BlerdTech
We are an IT consulting firm that offers technical support, web & graphic design, social media management, cybersecurity, SharePoint Administration & Development (on-premise, 365).
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase