Reston Consulting Group, Inc. · 3 weeks ago
Help Desk Tier I Specialist - Remote after 8 weeks of training
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expReston Consulting Group, Inc. is a growing federal contracting company committed to delivering high-quality services to government clients. They are seeking a Help Desk Tier I Specialist to provide technical support and manage user accounts, transitioning to a remote work arrangement after an initial training period.
Information TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage Active Directory user and computer accounts
Process user account requests and forms
Support BitLocker, McAfee encryption policies, and endpoint security requirements
Install, configure, troubleshoot, and deploy hardware and software
Provide desk-side and remote technical support to end users
Support conference room and multimedia technologies
Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
Provide technical support via phone, email, chat, and remote support tools
Utilize BeyondTrust Remote Support software to assist users remotely
Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
Assist users with software installations and peripheral configurations
Identify and implement process improvements
Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
Support special events, meetings, conferences, and IT asset inventories
Create, update, and manage incidents and service requests in ServiceNow
Develop and maintain user-facing and internal knowledge base articles
Maintain inventory of IT equipment and supplies
Escort IT vendors onsite as required
Provide Commercial Off-The-Shelf (COTS) application support
Assist with desktop operating system updates and security compliance
Prepare and provision new computers and mobile devices
Configure and support DoD Common Access Cards (CAC)
Configure Cisco VPN user accounts and endpoint clients
Support onboarding and offboarding activities
Create and distribute meeting invitations using Google Meet and Webex
Provide VIP-level support and priority issue resolution
Participate in team meetings and knowledge-sharing activities
Qualification
Required
U.S. Citizenship
Eligibility to obtain and maintain a Public Trust clearance
Minimum of 1 year of IT support experience
Strong customer service and technical support background
Ability to troubleshoot desktop, network, and basic server-related issues
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to thrive in a fast-paced, high-volume support environment
Ability to work effectively both independently and as part of a team
Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills
Ability to remain focused, responsive, and productive while working independently with minimal supervision
Must maintain a professional home office environment with reliable internet access
Active Directory Users and Computers
Microsoft Windows operating systems
MacOS operating systems
Dell desktop and laptop hardware
Microsoft Office Suite
Adobe Acrobat and Adobe Creative products
Google Workspace (Docs, Sheets, Slides, Google Voice)
ServiceNow ticketing system
Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
Basic networking concepts and troubleshooting
Audio/Visual technologies, including: Wired and wireless microphone systems, Speakers and amplifiers, Digital mixers, Dante audio protocol, Crestron and AMX AV control systems
Preferred
Associate or bachelor's degree in information technology or a related field
Experience supporting federal government environments
Experience with Public Trust or other government security requirements
Benefits
Remote after 8 weeks of training
Work for a company proudly Certified™ as a Great Place to Work®
Support meaningful federal government missions that make an impact
Collaborate with talented and dedicated IT professionals
Gain hands-on experience with a diverse range of technologies and tools
Enjoy opportunities for professional growth and career advancement
Be part of a culture that values teamwork, innovation, and excellence
Company
Reston Consulting Group, Inc.
Network Design * Engineering * Integration * Operations * Security RCG has more than 35 years' experience supporting some of the world's largest and most highly visible IT enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rex Calliflower
COO
Company data provided by crunchbase