PingWind · 2 weeks ago
Help Desk Customer Service Technician
United States
Full-time
Remote
Mid Level
3+ years expPingWind is focused on delivering outstanding services to the federal government, and they are seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs. This role will assist with escalated tickets from the Enterprise Service Desk and support all VBMS users ranging from entry level employees to supervisors.
Cyber SecurityInformation TechnologyLogistics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier
Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns
Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools
Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution
Qualification
Required
Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance
High School Diploma
3+ years of experience
Working knowledge of web-based applications and data access mechanisms
Database management and administration tools experience
Experience with enterprise level applications
Maintain confidentiality of information processed or prepared
Specialized training in system configuration
ITIL experience
ServiceNow ticket system
Preferred
Strong communication and collaboration skills
Experience providing technical support
Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks
Ability to easily adapt to and learn new technologies
Perform duties and responsibilities independently
Ability to coordinate, research, and analyze special projects/reports
Establish and maintain effective working relationships
Ability to perform duties with awareness of all requirements and company policies
Must possess positive, professional, interpersonal skills
Benefits
Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance
Company
PingWind
PingWind specializes in cybersecurity, IT and management consulting with process improvement, logistic and supply chain operation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lucy Martin
Chief Growth Officer
Recent News
Washington Technology
2026-01-17
Company data provided by crunchbase